Front Office Manager

Why us?

Sage Hospitality is set to hire an accomplished team member at Homewood Suites by HiltonWashington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property bybeing influential, driven, and ultimately committed to the continued growth and success of the hoteland community!

Nestled in the heart of DC’s fastest emerging neighborhood along the Anacostia River, HomewoodSuites by Hilton™ Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all-suite Washington Navy Yard hotel is just footsteps away from the Washington National’s ballparkand is proud to be an official partner and passionate supporter of the Nationals. With many newrestaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests willfind it’s easy to ‘Be At Home’ during their stay. Featuring a modern glass façade and contemporarydécor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windowsand Washington Nationals memorabilia along with all the other amenities of the HomewoodSuites. Unique to our property we have modern rooftop terrace equipped with gas grills, a pop-upbar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitoland the Washington Monument.

Feel at home at the Homewood Suites Washington DC Capitol- Navy Yard

Job Overview

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

Responsibilities

• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Coordinate activities and foster good relations with our valet and taxi services.
• Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
• Ensure all Front Desk Associate duties are completed daily.
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Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Knowledge/Skills

• Must have total understanding of all hotel front office procedures.
• Requires working knowledge of guest services and hotel services, policies or operations.  Working knowledge is generally learned on-the-job.
• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read written forms of communication and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

• Work inside 95%Material/Equipment Used
• Prolonged standing at indoor, thermostatically climate-controlled workstation.

Benefits

• Unlimited PTO

• Medical, dental, & vision insurance

• 401(k) with Employer Matching

• Health savings and flexible spending accounts

• Employee assistance program

• Tuition Reimbursement

• Great discounts on Hotels, Restaurants, and much more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000

• Independance Plan

Salary

USD $60,000.00 - USD $65,000.00 /Yr.

Compensation: 60000 to 65000 (USD)