Wireless Product Manager 4

• Accountability  - Take ownership of assigned products and accept responsibility for success or failure.
• Define Product Strategy – Market and technology research and trend analysis, idea intake and evaluation, product roadmaps, cross-portfolio collaboration, lifecycle planning, feasibility analysis and business case development, capital planning, network architecture planning collaboration, and collaboration with market segment owners to align market and product strategy.
• Plan and Execute Product Development – Project success, risk mitigation and contingency planning, product requirements documentation, and go-to-market activities coordination.
• Manage Product Lifecycle – Product margin and EBITDA optimization, product performance evaluation and life stage management, product performance scorecard reporting, advanced technical support escalation, product operations and quality management, and product knowledgebase content maintenance.

May be Assigned to any of the following Product Portfolio Focus Areas  (see Addendum for additional details): 

• Wireless
  • Experience in:
  • 4G LTE, VoWi-Fi, VoLTE, IMS, RCS
  • Common smartphone platforms (Android, iOS, etc.)
  • Wireless device management and testing
  • IoT, M2M
  • Public Wi-Fi

• Wireless Product Management Addendum

  Requires advanced knowledge of wireless product management, including product strategy, lifecycle management, pricing, forecasting, roadmap development, and go-to-market execution. Demonstrated expertise in LTE, 5G, VoLTE, VoWiFi, IMS, RCS, eSIM, IoT, M2M, Fixed Wireless Access (FWA), wireless devices, Android/iOS ecosystems, and emerging mobile technologies.

  Experience developing business cases, financial analyses, product roadmaps, pricing strategies, and market assessments while managing carrier and vendor partnerships. Strong understanding of wireless business models, device lifecycle management, subscriber performance metrics, competitive market trends, and Mobile Network Operator (MNO) environments. Proven ability to lead cross-functional product initiatives involving Engineering, Network Operations, Marketing, Sales, Finance, Legal, Customer Experience, and external partners to deliver successful wireless products and services.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Demonstrated ability to collaborate effectively across the organization to achieve a positive outcome. 
  • Ability to foster inter-departmental harmony by promoting cross-departmental collaboration.
  • Ability to effectively influence cross functional teams without formal authority.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
  • Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
  • Ability to articulate design and technical information in presentation format in front of internal and external customers. 
  • Demonstrated ability to project confidence and poise in presenting hypotheses, conclusions, and recommendations to executive leadership.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Familiar with common product development methodologies such as Agile, Scrum, and Waterfall.
  • Subject matter expertise in technical, financial, and marketing principles relevant to assigned responsibilities.
  • Maintains an understanding of relevant product trends, technical platforms, and legal, regulatory, and security considerations relevant to assigned responsibilities.
  • Maintains an understanding of market segmentation, trends, and demands.
  • Maintains a deep understanding of organizational core competencies and awareness of their impact on product launches and lifecycle optimization.
  • Ability to distill core components of complex problems into succinct and easily understood conclusions.
  • Ability to analyze problems and technical situations leading to optimal solutions.
  • Ability to function autonomously, assuming a great amount of responsibility, and demonstrate leadership on assigned projects with minimal direction.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional Job Requirements:

This is an advanced level position within the discipline demonstrating comprehensive knowledge and proficiency in all areas of responsibility. Performs highly complex tasks and job duties, receiving minimal to no instruction on routine work and general instruction on new assignments. Has ownership of some product lines, including accountability for the ultimate success or failure of those products. Works under minimal supervision with wide latitude for independent judgment. Supports higher level Product Managers in implementing more complex projects.

Additional Competencies:

• Advanced ability to develop and implement projects, programs, and procedures with general organizational impact.
• Comprehensive understanding of company operations, functions, and business philosophy.
• Comprehensive product and market knowledge.
• Demonstrated experience in providing functional and technical guidance to lower-level staff while fostering teamwork.
• Comprehensive understanding of customer needs, the product, and the competitive landscape.
• Analytical and data management skills necessary to identify trends in products, pricing, and market direction and use the results to scope business requirements.
• Able to develop and effectively communicate a product lifecycle vision.
• Able to use 3rd party and primary research to analyze the marketplace, customers and competitors to develop and prioritize valuable product features.
• Experience in developing business use cases.
• Demonstrated ability to thrive in a high-visibility fast-paced, fluid environment, managing multiple conflicting priorities.

Essential Duties:

Minimum Qualifications: 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor Degree in Business, Accounting, Industrial Management, Engineering or related field. *
• Minimum of ten (10) years of relevant experience in Product Management, Product Development, Technology Sales or Marketing, IT Development/Operations, Software Development, Technology Engineering, Financial Analysis, or Data Analytics. *
• Including a minimum of five (5) years of Product Management and/or Product Development experience.

Preferred: 

• Masters degree in relevant field.
• Relevant industry certifications, such as those from Pragmatic Marketing or The 280 Group.
• Telecommunications experience. 
• Other relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.   
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.