Senior Director of Business Operations

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“As the Head of Business Intelligence for our Software Organization, you will be responsible for spearheading the way we use data as an engine for decision-making at the organizational level. We’re looking for a visionary, innovative leader who can push the frontier of BI through masterful storytelling, thoughtful innovation and a passion for building enduring partnerships across GTM, Operations, and Technology. This role offers the opportunity to build and scale a world-class business intelligence function that becomes the trusted source for all insights across our core business operations, driving data-driven decision making at every level and function.” – Senior Director of Business Strategy & Insights

What You’ll Contribute
 

• Lead our data analytics function and serve as the strategic voice for all business intelligence across Sales, Marketing, Customer Experience, Operations, and Technology.
• Craft a bold, exciting vision for BI and drive transformative innovation to enable next-gen data capabilities, especially through AI and self-serve analytics.

• Define the overall structure of the BI ecosystem; how data models, metrics, dashboards, and reports come together while ensuring all teams have a scalable and intuitive environment for navigating and consuming insights.
• Deliver impactful data solutions to surface strategic opportunities, monitor key business metrics, diagnose issues, quantify initiatives and communicate impact to the business.
• Lead, mentor, and develop a team of business intelligence professionals structured across multiple functional pods serving all core business units.
• Foster a data-driven culture within the organization, shifting from "pulling reports" to "being alerted when it matters".
• Manage a portfolio of projects across all business units; proactively raise resource constraints and make recommendations on prioritization.
• This is a chance to fundamentally change how data drives decisions across our core business functions. You'll own both the vision and execution path: from today's reporting environment to tomorrow's intelligent analytics experience serving the entirety of the Software Organization.
• You'll be instrumental in enabling all teams to make faster, more informed decisions that directly impact revenue growth, customer satisfaction, operational efficiency, and technological excellence.

What We’re Seeking
 

• 10+ years of progressive experience in business intelligence, data analytics, or related roles with proven success at senior levels.
• 7+ years in leadership or management positions with experience managing diverse, multi-functional teams.
• Experience working with executive stakeholders across Sales, Marketing, Operations, and Technology organizations.
• Deep expertise in SQL, cloud-based data warehouse platforms (AWS, Snowflake), CRM Systems (Salesforce), and other Software Systems.
• Proven experience building BI functions and designing reporting systems, including governance of KPIs, reporting processes, data modeling and dashboard development.
• Bachelor's degree in Statistics, Computer Science, Engineering, Analytics, or related field.

Our Offer to You
 

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $143,500 to $225,500 with this range reflecting differences in candidate knowledge, skills and experience.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy