Full-Time

Principal Support Engineer

Confirmed live in the last 24 hours

EDB

EDB

1,001-5,000 employees

Database management software and services provider

Enterprise Software
Education

Senior, Expert

Remote in USA

Candidates must be based in the United States.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
PowerShell
Bash
Kubernetes
Microsoft Azure
Python
Grafana
Data Science
Java
.NET
AWS
Prometheus
Hadoop
C/C++
Helm
Google Cloud Platform

You match the following EDB's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 10+ yrs of total experience including recent 7+ years of experience in Data Warehouse solution with an emphasis on on Greenplum
  • In depth knowledge of Greenplum’s parallel processing and integration with big data frameworks such as Hadoop
  • Strong understanding of data warehousing concepts and analytical query design
  • Strong understanding of Kubernetes architecture (nodes, pods, services, deployments, etc.), knowledge of Kubernetes API objects and their relationships, proficiency in writing and managing YAML files for Kubernetes resources, use of Helm charts for managing Kubernetes applications
  • Use of Monitoring tools like Prometheus, Grafana, and ELK stack, knowledge of logging solutions and troubleshooting techniques, experience with Persistent Volumes and Persistent Volume Claims and Knowledge of dynamic provisioning and storage classes.
  • 2+ years of scripting experience with Python, Bash, PowerShell and YAML
  • 2+ years of programming experience with C, C++, Java, or .net
  • Strong experience in cloud service environments in AWS, Azure and GCP.
  • Intermediate to advanced knowledge of Red Hat Openshift for database solutions.
  • Experience mentoring junior and mid-level technical support engineers
  • Ability to work cross-functionally with Development, Product Management and Sales Teams
  • Ability to lead critical incident calls and driving resolution under pressure
  • Ability to create detailed technical documentation for customers and internal teams
  • Ability to create runbooks, playbooks and best practice documentation
  • Facilitation of knowledge transfer sessions and training for technical support
  • Strong troubleshooting skills and mindset
  • Good interpersonal and communication skills(both verbal & written)
  • Good time-management skills and ownership
  • Flexibility to work in Shifts and on weekends (if required)
Responsibilities
  • Technical leadership and input toward Customer Support’s impact on our customer needs through their journey post-sale, including integration, testing, tuning, administration, design, development, and planning of their estate of the EDB analytical solutions.
  • Prioritize and manage several open issues at one time and be the Subject Matter Expert.
  • Lead, design, enable and coach the Support Services Analytics SME pod.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software development).
  • Representation within EDB and the analytics communities of what a customer experience should be.
  • Test and develop troubleshooting strategies and mechanisms for EDB products geared and developed towards containers running on public /private cloud environments.
  • Troubleshoot, diagnose and solve Postgres-based database solution issues and provide prompt and accurate feedback to customers.
Desired Qualifications
  • Redhat Linux certification (RHCE) is preferred with strength in RHOS
  • PostgreSQL Certified Professional
  • Certifications related to Greenplum
  • OpenShift Administrator certification preferred
  • Working knowledge of deployment/development on AI/ML applications and GenAI skills would be an added advantage

EDB specializes in database management software and services, focusing on PostgreSQL, an open-source relational database. The company offers a suite of products and services designed to help businesses manage database risks, control costs, and scale operations efficiently. Their main product, EDB Postgres Advanced Server, enhances PostgreSQL with additional features suitable for enterprise use. EDB provides tools for database management, backup, recovery, replication, and migration, along with 24/7 support and professional consulting services. They also offer training and certification programs to help professionals improve their PostgreSQL skills. EDB differentiates itself by its deep focus on PostgreSQL and its commitment to providing both proprietary and open-source solutions. The company's goal is to help enterprises maximize the value of their PostgreSQL databases through advanced software, expert support, and comprehensive services.

Company Stage

Seed

Total Funding

$64.1M

Headquarters

Bedford, Texas

Founded

2004

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for PostgreSQL training aligns with EDB's extensive certification programs.
  • EDB's AWS Marketplace offerings cater to the rising interest in hybrid cloud solutions.
  • The acquisition of Splitgraph positions EDB to leverage AI-driven data analytics trends.

What critics are saying

  • Competition from cloud-native services like Amazon RDS may attract EDB's potential customers.
  • Rapid AI advancements could outpace EDB's current offerings, creating capability gaps.
  • Integration risks from the Splitgraph acquisition could disrupt EDB's operations.

What makes EDB unique

  • EDB offers enhanced PostgreSQL solutions with enterprise-grade features and Oracle compatibility.
  • Their acquisition of Splitgraph boosts capabilities in data lake and data warehousing.
  • EDB's partnership with Nutanix enhances automated database management and AI-driven analytics.

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Benefits

Wellness Program

Remote Work Options