Full-Time

Principal Support Engineer

Confirmed live in the last 24 hours

EDB

EDB

1,001-5,000 employees

Database management software and services provider

Enterprise Software
Education

Senior, Expert

Remote in USA

Candidates must be based in the United States.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
PowerShell
Bash
Kubernetes
Microsoft Azure
Python
Grafana
Data Science
Java
.NET
AWS
Prometheus
Hadoop
C/C++
Helm
Google Cloud Platform

You match the following EDB's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 10+ yrs of total experience including recent 7+ years of experience in Data Warehouse solution with an emphasis on on Greenplum
  • In depth knowledge of Greenplum’s parallel processing and integration with big data frameworks such as Hadoop
  • Strong understanding of data warehousing concepts and analytical query design
  • Strong understanding of Kubernetes architecture (nodes, pods, services, deployments, etc.), knowledge of Kubernetes API objects and their relationships, proficiency in writing and managing YAML files for Kubernetes resources, use of Helm charts for managing Kubernetes applications
  • Use of Monitoring tools like Prometheus, Grafana, and ELK stack, knowledge of logging solutions and troubleshooting techniques, experience with Persistent Volumes and Persistent Volume Claims and Knowledge of dynamic provisioning and storage classes.
  • 2+ years of scripting experience with Python, Bash, PowerShell and YAML
  • 2+ years of programming experience with C, C++, Java, or .net
  • Strong experience in cloud service environments in AWS, Azure and GCP.
  • Intermediate to advanced knowledge of Red Hat Openshift for database solutions.
  • Experience mentoring junior and mid-level technical support engineers
  • Ability to work cross-functionally with Development, Product Management and Sales Teams
  • Ability to lead critical incident calls and driving resolution under pressure
  • Ability to create detailed technical documentation for customers and internal teams
  • Ability to create runbooks, playbooks and best practice documentation
  • Facilitation of knowledge transfer sessions and training for technical support
  • Strong troubleshooting skills and mindset
  • Good interpersonal and communication skills(both verbal & written)
  • Good time-management skills and ownership
  • Flexibility to work in Shifts and on weekends (if required)
Responsibilities
  • Technical leadership and input toward Customer Support’s impact on our customer needs through their journey post-sale, including integration, testing, tuning, administration, design, development, and planning of their estate of the EDB analytical solutions.
  • Prioritize and manage several open issues at one time and be the Subject Matter Expert.
  • Lead, design, enable and coach the Support Services Analytics SME pod.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software development).
  • Representation within EDB and the analytics communities of what a customer experience should be.
  • Test and develop troubleshooting strategies and mechanisms for EDB products geared and developed towards containers running on public /private cloud environments.
  • Troubleshoot, diagnose and solve Postgres-based database solution issues and provide prompt and accurate feedback to customers.
Desired Qualifications
  • Redhat Linux certification (RHCE) is preferred with strength in RHOS
  • PostgreSQL Certified Professional
  • Certifications related to Greenplum
  • OpenShift Administrator certification preferred
  • Working knowledge of deployment/development on AI/ML applications and GenAI skills would be an added advantage

EDB specializes in database management software and services, focusing on PostgreSQL, an open-source relational database. The company offers a suite of products and services designed to help businesses manage database risks, control costs, and scale operations efficiently. Their main product, EDB Postgres Advanced Server, enhances PostgreSQL with additional features suitable for enterprise use. EDB provides tools for database management, backup, recovery, replication, and migration, along with 24/7 support and professional consulting services. They also offer training and certification programs to help professionals improve their PostgreSQL skills. EDB differentiates itself by its deep focus on PostgreSQL and its commitment to providing both proprietary and open-source solutions. The company's goal is to help enterprises maximize the value of their PostgreSQL databases through advanced software, expert support, and comprehensive services.

Company Size

1,001-5,000

Company Stage

Seed

Total Funding

$64.1M

Headquarters

Bedford, Texas

Founded

2004

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for PostgreSQL training aligns with EDB's extensive certification programs.
  • EDB's AWS Marketplace offerings cater to the rising interest in hybrid cloud solutions.
  • The acquisition of Splitgraph positions EDB to leverage AI-driven data analytics trends.

What critics are saying

  • Competition from cloud-native services like Amazon RDS may attract EDB's potential customers.
  • Rapid AI advancements could outpace EDB's current offerings, creating capability gaps.
  • Integration risks from the Splitgraph acquisition could disrupt EDB's operations.

What makes EDB unique

  • EDB offers enhanced PostgreSQL solutions with enterprise-grade features and Oracle compatibility.
  • Their acquisition of Splitgraph boosts capabilities in data lake and data warehousing.
  • EDB's partnership with Nutanix enhances automated database management and AI-driven analytics.

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Benefits

Wellness Program

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

1%
PGBarman
Aug 22nd, 2024
Barman 3.11.0 released

22 August 2024: EnterpriseDB is proud to announce the release of Barman version 3.11.0, a Backup and Recovery Manager for PostgreSQL.

CRN India
Jun 7th, 2024
Technobind to drive digital transformation in India as a newly appointed distributor for enterpriseDB

TechnoBind announces its collaboration with EnterpriseDB (EDB) to offer enhanced operational resiliency, scalability, and disaster recovery.

Business Wire
May 21st, 2024
Nutanix And Edb Partner To Deliver A Modern Data Platform

BARCELONA, Spain--(BUSINESS WIRE)--.NEXT Conference – Today, Nutanix (NASDAQ: NTNX), a leader in hybrid multicloud computing, and EnterpriseDB (“EDB”), a leader in accelerating PostgreSQL in the enterprise, announced an expanded partnership that aims to enable customers to harness the power of PostgreSQL to support their most data-intensive and highly secure applications and workloads.The combined solution brings together Nutanix Database Service’s (NDB) powerful developer self-service and database automation with EDB’s performance and high availability, enterprise security, and Oracle compatibility capabilities. The solution aims to empower joint customers to accelerate their adoption of PostgreSQL to support both new cloud-native applications and existing enterprise applications at scale in on-premises datacenters and public clouds alike. EDB can also help expand functionality beyond transactional workloads to support analytics and AI-infused applications in the future.“Nutanix Database Service automates provisioning, patching, cloning, and data protection to accelerate deployment, support day two operations, maintain compliance, and manage databases at scale,” said Tarkan Maner, Chief Commercial Officer at Nutanix. "Our collaboration with EDB allows customers to deploy PostgreSQL in the most demanding enterprise environments while simultaneously increasing productivity for developers building applications on PostgreSQL.”“The expanded partnership between Nutanix and EDB promises a seamless path to migration from legacy systems and provides a competitive edge for the AI generation of applications with support for transactional, analytical and AI workloads,” said Kevin Dallas, Chief Executive Officer at EDB. “EDB’s future data and AI platform will catapult PostgreSQL into the world of data analytics and AI, providing businesses with a PostgreSQL-enabled, comprehensive data ecosystem.”Enterprises are increasingly turning to PostgreSQL, the world’s most popular open-source relational database, to jumpstart innovation, reduce their reliance on expensive proprietary databases, and improve business agility. Developers love PostgreSQL's extensibility, customizability, and strong community ecosystem, while IT and operations teams praise its performance, scalability, and security capabilities.With this expanded partnership, EDB becomes an officially supported database of Nutanix Database Service

Tech Observer
Apr 12th, 2024
EDB onboards Ramesh Mamgain as VP to boost India strategy

EnterpriseDB (EDB) has announced the appointment of Ramesh Mamgain as its new Vice President for the India and South Asia region.

VentureBeat
Feb 17th, 2024
How Ai Is Redefining Data-Based Roles

Today’s AI capabilities rely on enormous quantities of data — and as a result, data professional are reimagining their roles in the enterprise.The AI revolution in which we’re embroiled today has progressed at such breakneck speed, 77% of business leaders already worry they’re missing out on the benefits, according to a November 2023 Salesforce survey.But with AI’s almost limitless applicability, where should an organization focus first? On the most valuable commodity possessed by an enterprise — its data — and the positions most closely associated with maintaining, manipulating and consuming it. After all, today’s celebrated generative AI models produce results only as good as the huge quantities of data on which they are trained. Capable stewards of that data estate are essential.AI will replace few if any data-related roles. Instead, AI-powered software will enhance their capabilities — and encourage ambitious data professionals to jump on acquiring whatever new AI-related skills may be demanded. Here’s a quick rundown of the impact AI will have on data roles across the organization