Command Center Specialist

Key Responsibilities:

• Exhibits a high level of proficiency in command center operations while monitoring all activities associated with the law enforcement Command Center, including the monitoring and operation of the two-way radio, telephone and dispatching law enforcement officers and other personnel to respond to incidents in and around the Federal Reserve property and or grounds. Monitors the facility for safety and security violations via security systems (video surveillance and access control) and reports findings. Serves as the initial point of contact for trouble-shooting and resolving problems with the security monitoring system.

• Prepares logs, inputs data into security applications, completes daily reports, processes requests for access control card; operates the NCIC computer terminal, performs fingerprint and background checks, sending BOLO (be on the lookout) messages received regarding dangerous or wanted criminals to FRLEO’s; receive emergency or informational requests from officers and captures the request using an automated incident/event reporting application; maintains accurate records relating to computer transmissions as required by the governing agency for NCIC information. Reviews Command Center documents and logs for accuracy and completeness and elevate areas of concern to department management.

• Keeps current on all procedures, policies, regulations, and rules while maintaining and operating the Command Center equipment in an orderly manner, posting required general information, keeping and filing records, materials and information. Processes, creates, and /or programs ID/proximity card badges, complete routine reports for non-emergency calls for service, assist with evacuations and other crisis response-related efforts. Controls pedestrian and vehicle access to the facility from the Command Center utilizing security systems. Performs miscellaneous clerical duties as needed and may assist with special projects.

• Identifies process, workflow and policy improvements to enhance the efficiency of Command Center operations and works with department management to implement approved changes. Provides recommendations to management to influence operational/policy reviews.

• As a subject matter expert, trains and mentors less tenured/experienced staff in Command Center operations and peripheral responsibilities including automated systems

• Maintains proficiency in First Aid, CPR and AED (automated external defibrillator), by successfully completing in-service training in these areas.

Education: High School Diploma or GED

Experience: Three years of operations center and/or law enforcement experience preferred

Knowledge Areas:

• Knowledge of Law Enforcement authority as defined in the Uniform Regulations for FRLEOs

• Communications Center operations

Technical Skills:

• PC/MS Applications (Word, Excel, PPT)

Certifications/Licenses:

• First Aid/CPR

• Complete Command Center Specialist FRBA Training Program

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays; flexible work environment
• Generously subsidized public transportation
• Education Assistance Program
• Professional development programs, training and conferences
• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.