Quality Assurance Lead

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Lead within PNC’s C&IB organization. You will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Must have:
• Thorough understanding on scope review, impact analysis of the application to prepare the test approach, test strategy.
• Experience in project testing estimation, milestones preparation and resource planning.
• Testing release cycle management experience to ensure all types of testing timelines and quality is met with the given size of team.
• Experience with logging risks, raising concerns if testing cycle or quality is anticipated to be compromised.
• Play active role in testing and manage the small team to deliver all types of testing during sprint to release cycle.
• Testing reporting experience to the management and release sign off.
• Well versed with both Manual and Automation testing.
• Automation scripting experience using BDD cucumber framework.
• Experience with Sprint testing, System Integration Testing, and Regression Testing.
• Testing background with data extraction and mapping / keying in the application.
• Experience with sensitive data handling (PHI).
• Experience on Agile project with heavy interaction with developers and dev driven team.
• Testing hands on experience dealing with production data used for QA testing.
• Good knowledge SQL database and understanding on integration with downstream systems.
• Jira tool knowledge.
• Testing on Angular upgrades.
• API testing skills.
• Experience in Jenkins, and Git.
• Experience in maintaining regression test suite.

Good to have:
• Healthcare domain experience.
• EDI, EOP, EOBs, Claims, IOCR data formats and web-based application experience.
• Understanding of OCR workflows and document processing (lockbox area).
• Performance testing experience.
• OCR processing tools.
• CI CD Pipeline experience.
• Java.
• Knowledge of working on different formats of test data like xmls, txts, pdfs, zip etc.

Job Description

• Operating in a global delivery model, brings strategic direction to testing and acts as the subject matter expert for both the quality discipline and a line of business domain(s).
• Leads the review of testing artifacts throughout the product life-cycle to ensure appropriate sign off and prioritization of testing work. Including coordinating test strategy, scripting and defect resolution.
• Including ensuring early engagement with internal partners and proactive planning to ensure quality is a core area of focus early in the product lifecycle.
• Take accountability for quality standards in the development, implementation and upkeep test scripts and opportunities for automation of testing products.
• Developing meaningful management metrics that help to gauge project health. Identify trends and opportunities for continuous improvement in product release.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Influencing, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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