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Content Design Lead
Posted on 12/22/2022
London, UK
Experience Level
  • You'll get to know Wise's customers, building empathy and deep understanding of their needs - and use this knowledge to build products and features that support them
  • You'll use your expertise to coordinate and support content designers in your teams to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
  • You'll take a bird's eye view of the bigger picture, guiding your team to increase the customer-centricity, creativity, and content quality in your area of the product
  • You'll work with discipline leads to create, maintain or pivot the strategic vision for the product - particularly from a content perspective - spotting the opportunities for content designers to have the biggest impact
  • You'll line manage and mentor the content designers in your teams, and build the discipline as opportunities arise. You'll take an overview of existing content and create a plan for increasing quality across the whole of Wise
  • You've got solid experience in content design or UX writing and have helped build digital products across both mobile and web interfaces - with a portfolio of impactful work to show for it
  • You've worked on strategic projects, have experience planning and organising workflows, running workshops, ideating and prioritising the outcomes
  • You have experience managing people (ideally, but not necessarily, in a product environment)
  • You're always happy to explain your process, and demonstrate how content solves real customer problems - proving impact and advocating for content design's power
  • You're collaborative and set a strong example with your ways of working, by teaching and building conviction in others - across teams, offices and cultures
  • You can give and receive feedback sensitively and constructively, and you're always keen to learn
  • Your experience is mostly in marketing content, advertising, copywriting, journalism or social media and you have no hands-on content design experience
  • You need a structured briefing process to do your best work - here we expect everyone to shape the way they work and the impact they have on the product
  • Ship work you're proud of
  • Own your impact. You'll guide your writers to have individual and group impact on the content in their teams, and will help define what the squad priorities are
  • Elevate product quality. You define what 'good' looks like to your squad. And you help the teams deliver it
  • Be part of a positive change in the world. We're fixing a broken, greedy system, and putting people and businesses in control of their money

1,001-5,000 employees

International finance transfer service
Company Overview
Wise’s mission is to create a world with money without borders – moving it instantly, transparently, conveniently, and eventually for free. The company is committed to empowering money for people and businesses through their app and website that utilizes a complex engine of currencies and routes that is being designed and built by their teams across cities around the world.
  • PTO & annual leave
  • Work from home flexibility
  • Parental leave
  • Medical insurance plans
  • Health & wellbeing discounts
  • Pension & retirement plans
  • Social events
  • Relocation support
Company Core Values
  • This isn't just a job, we're a revolution
  • We get it done
  • Customers > team > ego
  • No drama. Good Karma.