Executive IT Service Representative

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Executive Service Representative

Primary Job Responsibilities
 

• A member of the Executive Service Team responsible for the coordinated delivery of 24/7 IT services which include the technical support and guidance to our senior most leaders.
• This is a client facing role with a need to be physically available on site as well as a willingness to travel when necessary
• Primary back-up to support C-Suite
• Main point of contact for senior leaders for end-to-end accountability of all IT related matters
• As a technologist and SME, provide technical consulting services and mentoring for Executives and their assistants on present and future digital capabilities and device nuances
• Where appropriate, manage and coordinate the update of all executive technology, ensuring consistency, security, and resiliency of personal computing devices with sensitivity to scheduling needs
• Primary liaison between IT and senior leadership to ensure clear understanding of company digital capabilities and awareness of key IT strategies and initiatives.
• Provide support and insight at off-site venues for the planning, management and execution of events/meetings personally or partnering with on-site staff when available to include board level support when needed
• Make technical recommendations aligned with company standards, capabilities and broader IT strategy based on client need and productivity goals

Technical Skills
 

• In depth knowledge of Windows, MacOS, iOS and Android Operating Systems
• Thorough understanding of collaboration tools and platforms, with an emphasis on Microsoft Teams, but including Zoom and Webex.
• Microsoft O365 suite of applications including cloud based and mobile versions as well as use of CoPilot
• Working knowledge of ServiceNow
• Home networking and wireless troubleshooting and configuration

• General knowledge of Audio/Video and clear understanding of how it is used in a meeting environment

Required Skills

• Demonstrate sound business and customer service knowledge, ability to learn quickly and build relationships to effectively support the business
• Exceptional customer service skills and a demonstrated record of customer focus
• Excellent interpersonal skills with ability to explain technical details to those that are technical or nontechnical
• Possess the highest standards of ethics, integrity, compliance and financial stewardship
• Highly effective written and oral communications skills 
• Demonstrate technical resourcefulness and ability to make timely decisions
• Ability to deescalate and handle stress and pressure  
• Must have exceptional analytical, problem-solving, troubleshooting, and technical skills.
• Extreme level of discretion in handling confidential information; with a clear understanding of responsibility and compliance related to elevated system access
• Candidate should be action and closure oriented; results driven, with the skill to define and implement solutions
• Capable of working independently and effectively managing competing priorities
• Strong team collaboration is a must, but also self-motivated and ingenious when addressing challenges.

Education Minimum Requirement
 

• Bachelor’s degree in computer science or engineering or High School Diploma with 8 years equivalent experience and/or technical Certifications
• A minimum of 5 years of customer service and client facing technology support experience.

The starting compensation for this job is a range from $115,50 -$140,000 plus incentive cash and stock opportunities (based on eligibility).  The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.