Applied Back-Office Manager

Country:

United Arab Emirates

Location:

UTS Carrier, Palladium building, 2nd floor, Al Quoz, Dubai, UAE

Why Carrier?

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.

Role Responsibilities:

• Provide the required support to the operation team and to the customer  
• Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams across multiple geographic locations
• Optimizes the sourcing strategies to allocate manpower efficiently across multiple geographic locations. 
• Determines how to solve complex escalated issues that would impact the business and provides recommendations for solutions to executive leadership. 
• Possesses strong technical/product knowledge. 
• Quality Issue Management. 
• Contacts key stakeholders to resolve complaints and establish the appropriate improvement plan. 
• Coaches team members to ensure operational objectives are met. 
• Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls. 
• Owns standard customer agreements and service levels.

Minimum Requirements:

• 6-8 years' experience in managing people and managing back office

• People Manager : Requires broad management and leadership knowledge to lead the team.​

• Bachelor degree in Engineering

• SAP and MS knowledge

What we offer

We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:

• International working environment
• Competitive salary
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Your journey with us

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

• Initial call with our sourcing/recruitment team
• Interview with the Manager

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We’re excited for you to join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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