Employee & Guest Experience Manager

Job Summary:

Position Title: Employee & Guest Experience Manager

Important Note: This position is part-time/seasonal with hours beginning in March of 2025 and working through October of 2025.

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Venue Nation is seeking is seeking an Employee & Guest Experience Manager for the Credit Union 1 Amphitheatre in Tinley Park. The Experience Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division-wide goals.

WHAT THIS ROLE WILL DO

• In partnership with the venue Operations Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals.
• Plan, coordinate, and implement processes and activities, including newsletters, day of show information sheets, show day elements of CARE and other communication tools associated with employee engagement and guest service.
• Partner with the various departments to create encore moments for employees and guests at every show.
• Work with Department Managers and Supervisors to ensure the venues service standards of Safety, Care, Encore and Efficiency are being communicated pre-event, demonstrated throughout the show, and incorporated at the end of each night.
• Manage the upkeep and vibe of the employee break space, and work in coordination with venue leadership to discuss budget, needs, and on-going support at the start of the season
• Partner with the venues Sustainability Coordinator to incorporate sustainability priorities into recognition, communication, and education of both staff and guests.
• Will be the venue’s culture leader by looking for ways to remove event day hassles, recognize small and big service wins by your staff, and create a “ONE-CREW” mentality
• Attend bi-weekly calls with your Fan & Artist Services Regional leader and fellow venue experience managers, as well as have frequent one-on-ones with those regional leads
• Administrator for the service-focused, recognition and employee training system(s) and help facilitate on-site venue staff training
• Responsible for completing the Post Event Service Recap, help manage guest service experience platform, and analyze other venue service reports to create action plans for service improvements in partnership with the Operations Manager and your regional lead.
• Research best practices and collaborate with the Operations Manager to develop venue opportunities to increase employee engagement, increase guest satisfaction.
• May be asked to manage implementation and maintenance of other guest-facing on-site programs.

WHAT THIS PERSON WILL BRING

• Must be able to maintain composure and organization in an often hectic and loud environment.
• Be flexible and approach the job with a one team mentality no matter the task
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
• 1 years' plus of administrative experience.
• 2-3 years’ plus of work experience in a comparable role.
• 1-2 years’ plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures.
• Availability on event dates, primarily evenings and weekends.
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY 

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$17.60 USD - $22.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.