Full-Time

Operations Specialist 3

Airspace

Airspace

201-500 employees

AI-powered time-critical freight with real-time tracking

Compensation Overview

£50k - £55k/yr

United Kingdom

In Person

Category
Operations & Logistics (2)
,
Required Skills
Customer Service
Responsibilities
  • Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
  • Ability to assist in resolving team member escalations and questions
  • Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals
  • Expert on all International regulations, Import, and Export requirements
  • Ability to understand big picture decisions for customers balancing service with customer margins. Ability to balance speed, cost, and customer impact without defaulting to escalations
  • Balancing cost of service quality and expectations with margin.
  • Minimal to no errors & service failures
  • Make educated decisions under pressure
  • Anticipate problems before they surface and act early
  • Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures.
  • Assist in resolving team member inquiries for DG flagged orders
  • Gain knowledge of additional sector processes
  • Provide SOP guidance hand in hand with leadership
  • Uphold team expectations leading by example
  • As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

Airspace is a tech-enabled freight forwarder focused on time-critical logistics. It uses an AI-powered platform to plan routes, compare options, and provide end-to-end real-time tracking for shipments. The system monitors environmental conditions such as shock, temperature, and humidity, and delivers proactive communications plus a shareable tracking link for clients. The service targets industries with urgent, sensitive deliveries—healthcare (e.g., organ shipments) and aviation (e.g., critical aircraft parts)—offering higher reliability and visibility than traditional freight forwarders. Its goal is to make complex, urgent shipments more transparent and dependable by combining advanced routing with continuous monitoring and client-facing updates.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$136M

Headquarters

Carlsbad, California

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • $70M funding in 2024 from DBL Partners fuels global expansion via Amsterdam office.
  • Team grew to 350 professionals, handling thousands of daily critical shipments.
  • CTO Ryan Rusnak won 2025 Michael R. Saul CTO of the Year award.

What critics are saying

  • FedEx and UPS AI divisions match routing tech, eroding moat in 12-24 months.
  • Aerospace and healthcare concentration loses 15-25% revenue from one client exit.
  • Ryan Rusnak departure destabilizes tech roadmap and investor confidence.

What makes Airspace unique

  • Proprietary AI auto-routes shipments in seconds versus competitors' 40-60 minutes.
  • Provides 100% real-time transparency to all stakeholders unlike manual forwarders.
  • Offers specialized monitoring for shock, temperature, and humidity on sensitive cargo.

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Your Connections

People at Airspace who can refer or advise you

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
Business Wire
Dec 14th, 2022
7Ctos Honors Ryan Rusnak With Michael R. Saul Cto Of The Year Award

SAN DIEGO--(BUSINESS WIRE)--The Michael R. Saul CTO of the Year award honors Chief Technology Officers whose innovation and forward-thinking is a driver for their company's growth and whose leadership and presence is impacting the CTO community.7CTOs is proud to present the Michael R. Saul CTO of the Year award to Ryan Rusnak, CTO at Airspace. Ryan has been recognized for extraordinary leadership and his tremendous impact in all aspects of the business including the company's remarkable growth, profitability, functionality and competitiveness in the marketplace.Previous recipients of the Michael R. Saul CTO of the Year Award include:. 2021: Lu Saenz, CTO at Flock Freight

FinSMEs
May 26th, 2022
Airspace Raises $70M In Funding

Airspace, a Carlsbad, CA-based time-critical logistics tech company, closed on additional funding totaling $70m. The round, which brings total funding to date to $138m, was led by DBL Partners and co-led by Telstra Ventures and HarbourVest Partners, joined by existing investors Scale Ventures, Defy Ventures, Qualcomm Ventures, and Prologis Ventures. In conjunction with the funding, Ira Ehrenpreis, Founder and Managing Partner at [] The post Airspace Raises $70M in Funding appeared first on FinSMEs.

PR Newswire
May 25th, 2022
Airspace Announces $70 Million Round Of Funding Focused On Global Expansion & Sustainability

/PRNewswire/ -- Airspace, the technology company revolutionizing time-critical logistics, today announced it has closed on additional funding totaling $70...

Family Office Hub
Dec 8th, 2020
3 Questions To MaC Ventures: The Outperforming Seed-Stage VC

MaC Venture Capital is a seed-stage VC that holds a well-diversified portfolio of startups from many fields and that have experienced outstanding returns.

FreightWaves
Oct 14th, 2020
Commentary: How COVID took logistics tech from 2020 to 2050

The views expressed here are solely those of the author and do not necessarily represent the views of FreightWaves or its affiliates.