Referral Care Coordinator

Pay Range:$25.00 - $30.04

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

• M-F 8-5

Key Essential Functions and Accountabilities of the Job

CULTURE/RELIGIOUS ASPECT

• Employee will work with patients/employees of all cultural and religious backgrounds.

ETHICS AND COMPLIANCE

• Employees perform within the prescribed limits of SEARHC Ethics and Compliance Program.

• Is responsible to detect, observe and report compliance variances to their immediate supervisor, or upward through the chain of command, the Compliance Officer or hospital hotline.

CUSTOMER SERVICE

• All employees must adhere to the Mission, Vision and Key Values of SEARHC

ESSENTIAL FUNCTIONS

• Schedule patient appointments for various radiology exams, including MRI, CT scans, X-rays, and ultrasounds, ensuring optimal use of radiology department resources.

• Verify patient information and insurance details to ensure accurate billing and compliance with healthcare regulations.

• Coordinate with radiologists, technologists, and other healthcare professionals to manage daily appointment schedules and accommodate emergency cases.

• Provide patients with pre-examination instructions, such as dietary restrictions or clothing requirements, to prepare them for their radiology procedures.

• Handle patient inquiries related to radiology services, appointment timings, and preparation instructions, offering clear and compassionate communication.

• Maintain and update electronic medical records (EMR) and scheduling systems with patient appointments, cancellations, and reschedules.

• Liaise with referring physicians’ offices to obtain and verify orders for radiology exams, ensuring that all necessary documentation is in order before the appointment.

• Manage the coordination of transportation services for patients requiring assistance to and from their radiology appointments, ensuring accessibility for all patients.

SECONDARY FUNCTIONS

• Attends department/organizational meetings, in-services, and disaster drills.

Additional Details:

Education, Certifications, and Licenses Required

• High School Diploma or GED

Experience Required

• 1 year of experience as a receptionist or any role involving multitasking and organization and customer service.

• 1 year of previous experience in the medical field and basic knowledge of medical insurance is preferred.

• Knowledge of health care terminology preferred.

Knowledge of

• Computer applications.

• How to work well with people.

Skills in

• Organization.

• Time management.

• Detail-oriented.

Ability to

• Work independently.

• Work well under pressure.

• Multitask.

• Handle confidential information.

Travel Required

• No

Safety and Risk Management Responsibilities

• None

Physical Demands

• Frequent sitting, standing, reaching, and repetitive motion.

• Occasional walking and bending.

Work Environment Considerations

• Cold

• Dust

• Noise

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!