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User Experience Researcher
Posted on 10/5/2022
Remote in USA
Experience Level
Desired Skills
Data Analysis
  • At least 3 years' professional experience in user research with an emphasis on research related to software and digital experiences, or a bachelor's degree and 1+ years professional experience, or a Master's in HCI or similar discipline
  • Experience designing and conducting usability studies
  • Experience working with Agile development environment
  • Proven ability to interact with customers and empathize with their needs
  • Proactively plan and execute customer research throughout the design and development lifecycle
  • Work with designers, product managers and other stakeholders to identify research needs
  • Develop cross-functional relationships, collecting existing research and insights to inform research questions and collaborating on end-to-end research that looks across the customer journey
  • Lead research studies using methodologies including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics
  • Lead empathy and design-thinking workshops to drive cross-functional collaboration that translates research findings into actionable product goals and direction
  • Synthesize findings into meaningful themes, write actionable and impactful reports with compelling data visualizations and expertly share these results with a variety of audiences, including key stakeholder updates
  • Add to research findings with data from other sources including analytics, customer support records, sales contacts, etc
  • Proactively look for opportunities to add to our customer knowledge outside of projects
  • Evangelize customer insights with internal product and customer groups, leveraging cross-functional communication and collaboration methods
  • Contribute to the team's advancement by trying out new research techniques
  • Coach and mentor others in the user experience team to contribute to Relativity's ethos of continuous improvement and development
Desired Qualifications
  • You possess a natural curiosity and ability to empathize with customers
  • You enjoy collaboration and building team spirit
  • You're a pattern finder and holistic, critical thinker
  • You relish problem-solving and don't shy away from challenges
  • You possess the ability to work well with other researchers, product managers, product designers, and engineers
  • You're able to give design recommendations based on knowledge of web and mobile design patterns, usability heuristics and understanding of cognitive processes
  • You're able to swiftly revise and improvise research plans as needed
  • You have effective teamwork and communication skills
  • You have excellent verbal and written communication to clearly, succinctly, and completely communicate intent (both technical and non-technical) in interactions with team members and customers, including presentation skills
  • You demonstrate excellent time management to ensure time is optimally allocated to meet prioritized business needs
  • #LI-Remote

201-500 employees

Legal & compliance software solutions
Company Overview
Organize data. Discover the truth. Act on it
  • Comprehensive health insurance plans
  • Two holiday breaks per year
  • 401k with employer match
  • Employee equity program
  • Training investment program
  • Unlimited time off
  • Flexible work arrangements
Company Core Values
  • Be an excellent communicator.
  • Exceed the expectations of our customers and our colleagues.
  • Hold yourself and your colleagues accountable.
  • Be humble and stay hungry.
  • Do more with less.
  • Enjoy and be great at your job.
  • Embrace the talents of your colleagues and our customers.