Your Role:

• Proven ability to interact with customers and empathize with their needs.  
• Proactively plan and execute customer research throughout the design and development lifecycle. 
• Work with designers, product managers and other stakeholders to identify research needs. 
• Develop cross-functional relationships, collecting existing research and insights to inform research questions and collaborating on end-to-end research that looks across the customer journey. 
• Lead research studies using methodologies including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics.
• Lead empathy and design-thinking workshops to drive cross-functional collaboration that translates research findings into actionable product goals and direction. 
• Synthesize findings into meaningful themes, write actionable and impactful reports with compelling data visualizations and expertly share these results with a variety of audiences, including key stakeholder updates. 
• Add to research findings with data from other sources including analytics, customer support records, sales contacts, etc. 
• Proactively look for opportunities to add to our customer knowledge outside of projects. 
• Evangelize customer insights with internal product and customer groups, leveraging cross-functional communication and collaboration methods. 
• Contribute to the team’s advancement by trying out new research techniques. 
• Coach and mentor others in the user experience team to contribute to Relativity’s ethos of continuous improvement and development.

Your Skills:

• At least 3 years’ professional experience in user research with an emphasis on research related to software and digital experiences, or a bachelor’s degree and 1+ years professional experience, or a Master’s in HCI or similar discipline. 
• Experience designing and conducting usability studies. 
• Experience working with Agile development environment. 

Preferred Skills:

• You possess a natural curiosity and ability to empathize with customers. 
• You enjoy collaboration and building team spirit. 
• You’re a pattern finder and holistic, critical thinker. 
• You relish problem-solving and don’t shy away from challenges. 
• You possess the ability to work well with other researchers, product managers, product designers, and engineers 
• You’re able to give design recommendations based on knowledge of web and mobile design patterns, usability heuristics and understanding of cognitive processes. 
• You’re able to swiftly revise and improvise research plans as needed. 
• You have effective teamwork and communication skills 
• You have excellent verbal and written communication to clearly, succinctly, and completely communicate intent (both technical and non-technical) in interactions with team members and customers, including presentation skills. 
• You demonstrate excellent time management to ensure time is optimally allocated to meet prioritized business needs. 








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