Site Reliability Engineer
Sre, Platform Infrastructure
Posted on 3/15/2023
Seattle, WA, USA
Experience Level
Desired Skills
Data Analysis
Development Operations (DevOps)
Google Cloud Platform
  • Expertise with GCP and/or AWS
  • Expertise with Infrastructure as Code (Terraform)
  • Experience monitoring services and infrastructure, log collection, analytics, and application performance monitoring (APM)
  • Experience running a mission-critical service at scale
  • Experience working with configuration, CI/CD and orchestration technologies (such as Kubernetes, Mesos, Helm, etc.)
  • Strong background in Site Reliability Engineering, DevOps, Software Engineering or Systems Engineering
  • Worked in Agile delivery teams and environment
  • Experience creating automated solutions & eagerness to automate
  • Excellent verbal and writing skills and the ability to use influence as effectively as direct control
  • Fluent in least one modern programming language (Python, Go, etc.)
  • Hopper sold around $4 billion in travel and travel fintech in 2022, up nearly 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over year
  • The company's bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent 30-40% of Hopper's total app revenue
  • Given the success of its fintech products, Hopper launched a B2B initiative called Hopper Cloud in late 2021. Through this partnership program, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory. As its first Hopper Cloud partnership
  • Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders
  • Recognized as one of the world's most innovative companies by Fast Company four years in a row, Hopper has been downloaded over 80 million times and continues to have millions of new installs each month
  • Hopper has raised over $700 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world's fastest-growing mobile-first travel marketplace
  • Ensure the availability and reliability of Hopper's core infrastructure
  • Drive solutions that improve, simplify and expand our infrastructure capabilities, optimizing for security, cost, and operational simplicity
  • Design, implement, and maintain the automation and processes that allow for easy deployment of services on the infrastructure
  • Continue improving our observability infrastructure and how we manage it to have a better visibility on our systems as a whole
  • Participate in on-call rotation (Team is scattered across America and Europe, so you can sleep at night!), support developers' questions and attending incidents
  • Communicate with developers to better understand their needs and help make infrastructure an easy-to-use commodity
  • Resolving incidents and doing a deep dive later to find root causes and address them to avoid repeated failure modes
  • Understand customer impact of outages, handle escalations, troubleshoot and resolve incidents
  • Execute on big opportunities, helping Hopper rise to the top of the travel industry

1,001-5,000 employees

Travel recommendations app
Company Overview
Hopper is on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better.
  • Competitive salary
  • Stock options
  • Unlimited PTO
  • WeWork All Access Pass OR Work-from-home stipend
  • Open communication with management
  • Small, dynamic teams = massive impact
  • Medical, dental, vision, disability & life insurance plans
  • 401k
Company Core Values
  • Customer obsession
  • Speed & innovation
  • Lower prices
  • Grow revenue