IT Supplier Management and Contract Specialist

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is $65,000 to $85,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.
  ​

This position will report to the IT Director, Strategic Sourcing and Supplier Management and will be responsible for such areas as IT asset management and support as well as other IT requests and supplier management activities. While in IT Supplier Management, you will directly impact operational efficiency, cost optimization, and strategic supplier relationships. This role offers the opportunity to be a key liaison across IT, Procurement, Legal, and Finance—driving process improvements and shaping how we manage our technology investments.

What’s in it for you!

• Partner with leaders across IT, Procurement, Legal, and Finance on high-visibility initiatives.
• Expand your expertise in vendor management, IT operations, and commercial governance.
• Build relationships with key stakeholders and strategic technology suppliers.
• Join a team where your insights and contributions will help shape the future of technology management.

What You’ll Do

As the IT Vendor and Contract Specialist, you will be the cornerstone of our supplier and contract operations, ensuring compliance, maximizing value, and maintaining seamless technology services. You will manage the complete lifecycle of IT contracts, software licenses, and cloud subscriptions, while providing critical insights through data analytics and reporting.

   Manage Contract Lifecycles End-to-End

• Coordinate renewals, extensions, amendments, and terminations for IT supplier contracts, ensuring optimal timing and preventing service disruptions
• Maintain accurate contract repositories with complete documentation, metadata, and version control
• Track critical dates and proactively alert stakeholders to upcoming renewals and decision points
• Collaborate with Legal and Procurement to ensure contracts meet organizational policies, risk requirements, and compliance standards
• Support competitive RFx processes and supplier evaluations in alignment with procurement best practices

   Optimize Software Assets (Licenses & Cloud Subscriptions)

• Maintain comprehensive software asset records of software licenses, SaaS subscriptions, and cloud entitlements including quantities, renewal dates, and terms
• Monitor license utilization through supplier portals and asset management platforms to identify optimization opportunities
• Recommend rightsizing actions to eliminate unused licenses, consolidate subscriptions, and achieve volume discounts
• Ensure license compliance and support software audits with organized, traceable documentation
• Prevent over-deployment and license violations through proactive monitoring and controls

   Deliver Data-Driven Insights & Reporting

• Act as the subject matter expert for contract and asset data quality, ensuring accuracy, consistency, and completeness
• Develop and maintain dashboards and reports on contract status, expirations, renewal pipeline, upgrade schedule, and spend trends
• Leverage Excel, Power BI, or AI-driven analytics to provide actionable insights for decision-makers
• Support ad-hoc analysis and reporting requests from IT leadership, Finance, and Procurement
• Create executive summaries that enable strategic planning and supplier performance evaluation

   Drive Process Improvements & Cross-Functional Collaboration

• Identify and implement improvements in contract renewals, license operations, and supplier workflows
• Develop standardized templates, approval workflows, and operational best practices
• Coordinate activities across IT service owners, Procurement, Legal, Finance, and external suppliers
• Influence outcomes and drive initiatives forward through collaboration, even without formal authority
• Participate in vendor performance reviews and contribute to supplier relationship management strategies

What will make you successful

• Advanced Excel skills for data analysis, reporting, pivot tables, and modeling
• Understanding of software licensing models: enterprise agreements, named/concurrent licenses, SaaS subscriptions, and consumption-based pricing
• Familiarity with asset management systems, supplier portals, and IT service management (ITSM) tools
• Ability to interpret contract terms, identify risks and obligations, and explain implications to stakeholders
• Experience with data visualization tools (Power BI, Tableau) is a plus
• Understanding of cloud platform licensing (AWS, Azure, Google Cloud) is beneficial

Qualifications

• 3-5 years of hands-on experience in supplier/contract management, IT procurement, asset management, or IT commercial operations
• Bachelor’s degree in business administration, Information Technology, Law, Supply Chain Management, or a related field.
• Equivalent professional experience and demonstrated expertise will be considered in lieu of a degree.
• High school diploma/GED required.
• IT Operations at scale in a mid-large company
• Proven track record managing contract documentation end-to-end—from drafting through renewal and closeout
• Experience with Contract Lifecycle Management (CLM) systems such as ServiceNow, Coupa, SAP Ariba, or similar platforms
• Demonstrated success working with cross-functional teams including IT, Legal, Finance, and Procurement
• Experience supporting compliance audits and providing organized documentation under time constraints

Certificates, Licenses, Registrations, Awards

Add any special certificates, licenses, registrations, or previous job awards that you earned and consider applicable to this role.

What will make you stand out

• Experience with ITSM frameworks and tools like ServiceNow
• Software renewals experience
• Background in IT operations, service delivery, or technology program management
• Exceptional attention to detail with strong organizational and time management skills
• Analytical mindset with ability to translate data into actionable insights and recommendations
• Excellent communication skills—both written and verbal—with ability to influence without authority
• Comfortable working with ambiguity and creating structure in evolving environments
• Proactive and self-motivated with strong sense of ownership and accountability
• Collaborative team player who builds effective relationships across organizational boundaries

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce.  As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

#LI-MM1