Aftermarket Account Manager

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is a global leader in cryogenic and clean energy solutions supporting the marine industry’s transition to more efficient and sustainable operations. This role offers direct ownership of revenue growth, exposure to senior customer stakeholders, and the opportunity to build long-term, high-value commercial partnerships in a rapidly growing global market.

Job Overview

The Aftermarket Account Manager (Marine) is a revenue-driving, customer-facing leadership role responsible for growing aftermarket sales, expanding Long-Term Service Agreements (LTSA), and maximizing lifetime customer value across Nikkiso Cryogenic Services’ marine customer portfolio.

This role owns the commercial strategy for assigned marine accounts, serving as the primary interface between customers and NCS. The Account Manager combines deep commercial acumen with lifecycle-based service offerings to increase fleet reliability, secure recurring revenue, and strengthen long-term customer partnerships. Success in this role is measured by revenue growth, LTSA penetration, margin performance, and customer retention. 

This position is remote, anywhere is US. 

Responsibilities

Commercial Account Ownership

• Own the commercial performance of assigned marine accounts, with clear accountability for revenue growth, margin, and customer retention.
• Develop and execute strategic account plans focused on aftermarket growth, recurring revenue, and long-term lifecycle agreements.
• Serve as the senior commercial point of contact for customers, building executive-level relationships and trust.
• Lead customer account reviews, presenting commercial performance, value delivered, and forward-looking opportunities.

Aftermarket Sales & Business Development

• Drive aftermarket revenue through service contracts, spare parts, overhauls, retrofits, upgrades, and lifecycle solutions.
• Proactively develop, sell, and expand Long-Term Service Agreements (LTSA) aligned with customer operational and financial objectives.
• Identify and qualify upsell and cross-sell opportunities, building compelling value propositions and ROI-based business cases.
• Lead commercial negotiations for LTSA scope, pricing, and terms in coordination with internal stakeholders.
• Monitor market trends, customer investment cycles, and competitor activity to identify growth opportunities.

Customer Value & Fleet Economics

• Position NCS solutions around total cost of ownership, asset availability, and lifecycle optimization.
• Use fleet performance data, MTBR trends, and service history to justify commercial proposals and long-term agreements.
• Partner with service and engineering teams to translate technical performance improvements into commercial value for customers.

Execution & Commercial Discipline

• Maintain full visibility of customer opportunities from quotation through order entry, execution, delivery, and invoicing.
• Ensure pricing accuracy, margin protection, and timely conversion of opportunities to revenue.
• Track service costs, margins, and invoicing status to support accurate forecasting and financial reporting.
• Oversee warranty claims and workshop overhauls from a commercial and customer-impact perspective.

Inventory & Service Readiness (Commercial Focus)

• Ensure customer-specific spare parts strategies support contractual commitments, response times, and revenue objectives.
• Collaborate with supply chain and operations on forecasting, inventory planning, and service readiness to enable sales growth.

Cross-Functional Leadership

• Act as the commercial voice of the customer internally, aligning service operations, engineering, supply chain, and product management around account priorities.
• Support technical escalations and service execution to protect revenue, margins, and customer confidence.

Forecasting & Reporting

• Maintain accurate sales forecasts, LTSA pipelines, and account plans.
• Report on revenue performance, LTSA penetration, service backlog, and key commercial risks and opportunities.
• Provide management with actionable insights to support growth and resource planning.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field (or equivalent experience).
• 5+ years of experience in aftermarket sales, service sales, or key account management within marine, energy, or industrial equipment sectors.
• Strong commercial understanding of aftermarket business models, lifecycle agreements, and recurring revenue strategies.
• Proven ability to negotiate complex commercial agreements with technically sophisticated customers.
• Experience managing pricing, margins, forecasts, and revenue accountability.
• Strong executive communication, presentation, and negotiation skills.
• Data-driven mindset with the ability to translate technical performance into financial value.
• Willingness to travel domestically and internationally as required.
• Proficiency with CRM and ERP systems preferred.

This position is remote, anywhere is US. 

EEOC Statement

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.