Full-Time

Director – Customer Success

Workato

Workato

501-1,000 employees

Cloud integration software company

Data & Analytics
AI & Machine Learning

Senior

New York, NY, USA

Required Skills
Marketing
Requirements
  • Experience leading customer success teams or equivalent (Customer Success Managers, Account Management, Customer Marketing, Demand Gen, Customer Experience)
  • Experience building digital customer experiences and engagement strategies, including building customer journeys based on engagement data
  • Experience owning retention metrics
  • Excellent partnership and influencing skills. Demonstrated success working cross-functionally with other departments to get things done.
  • Experience managing medium sized teams (10+)
  • Experience managing an offshore team
  • Experience implementing AI in the customer success space
  • Experience working on or with SaaS product-led-growth teams
  • Consulting background
  • Experience in B2B SaaS
Responsibilities
  • Fully own customer outcomes for Workato's Scale customers globally, including value realization and retention
  • Develop and deliver an end-to-end customer journey and experience for Workato's Scale customers, driving product adoption and the value customers get from Workato's platform
  • Drive digital initiatives to achieve customer outcomes in an engaging and efficient manner
  • Ensure broad adoption of the best digital experiences across the entire portfolio of Workato customers
  • Closely partner with all cross-functional teams, especially with Marketing and Product, to create a seamless and rich customer experience
  • Forecast customer health and churn, and develop programs to improve customer retention
  • Leveraging data to measure the effectiveness of programs and identify strategic opportunities for improvement
  • Build and manage a high-performing Customer Success team, including managers and individual contributors, fostering a results-driven culture of collaboration and creativity

Company Stage

Series E

Total Funding

$421.2M

Headquarters

Mountain View, California

Founded

2013

Growth & Insights
Headcount

6 month growth

8%

1 year growth

9%

2 year growth

7%

Benefits

Flexible working arrangements

EAP

Health insurance

Stock options

Professional development

PTO

Company events & recreation time

INACTIVE