Client Delivery Lead
Posted on 4/20/2023
INACTIVE
Octopus Energy

1,001-5,000 employees

Cloud-based renewable energy service
Company Overview
Octopus Energy is on a mission to transform energy globally, faster and cheaper than anyone imagined. They are are relentless in driving the smart grid technologies that'll deliver cheaper green electricity to fuel our homes, businesses, cars and heating.
Data & Analytics
Energy

Company Stage

Seed

Total Funding

$2.6B

Founded

2016

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

13%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Communications
Requirements
  • Implementation experience: Past experience of large system implementations preferably of a CRM/Billing platform for a Telco player. While Kraken implementations are done in an iterative, agile manner - even experience of traditional waterfall implementations are valuable as it will help you appreciate the Kraken way better
  • Communication: You need to be confident in calling out approaches that aren't best for the customer and always striving for simplicity. You need to be able to communicate where clients are making decisions that are not the Octopus way in a professional and supportive way. You need to be able to communicate with non technical clients
  • Patience: Within Kraken Tech we are working with clients who are under-going significant change which takes time. You need to be patient with explanations and supportive of what the client needs to change. This extends to the 'next thing' in Kraken Tech. We never know for sure what the next couple of weeks/months/years look like. It's important to be ready at all times
  • Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren't afraid to "try and see" then this is the job for you. Supported by a fab team this is an independent role where success relies on you trusting your gut and taking initiative
  • Influence: You'll find a need to have a voice that can help create change in those that are resistant. Are you able to build trustworthy relationships rapidly? How do you utilise that relationship? What do you do to build that quickly?
Responsibilities
  • Own implementation of Kraken: You will be responsible for the technical implementation of Kraken driving the integrations between Kraken and other client systems, planning & driving migration of customer accounts onto Kraken and work with the product development team to ensure Kraken is fit for purpose
  • Client Happiness: This is a technical role, where the responsibilities include: ensuring a strong partnership with our client is maintained; issues, questions and feedback is managed and technical requirements are driven forward
  • Problem solving: Ability to investigate issues that are raised from product owners within clients both on a day to day and a migration environment. Manage issues through investigation and feedback to the client whilst upskilling their knowledge on how things work in Kraken. Leaning on support from the development team to help solve problems
  • Be a Kraken Expert: Understanding the technical side of Kraken, the workflow behind key processes such as, payments, billing, change of tenancy, product catalogue, order management and associated flows. Answering questions from the client on how the system works, how we envision it developing further