Full-Time

Guest Services Manager

Posted on 1/14/2025

Loews

Loews

10,001+ employees

No salary listed

Mid

Orlando, FL, USA

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Requirements
  • Minimum two years hotel operations supervisory experience in Front Office, Bell, Concierge, and/or Club.
  • Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.
  • Relevant coursework or certifications in management, hospitality, or customer service are beneficial.
  • Proven ability to train and coach team members to achieve excellence.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Effective problem-solving skills and a proactive mindset.
  • Proficient in using hotel management software and Microsoft Office Suite.
  • Strong organizational and multitasking skills.
  • Excellent guest service skills.
  • Ability to work flexible schedule to include weekends and holidays.
Responsibilities
  • Oversee the bell staff to ensure timely and efficient handling of guest luggage, delivery of amenities, and room escorts.
  • Coordinate with other departments to manage guest arrivals and departures smoothly.
  • Lead the concierge team in providing guests with information about local attractions, dining options, and other services.
  • Ensure that guests receive personalized and knowledgeable recommendations and assistance.
  • Supervise the Club Services team to maintain the highest level of service in the club lounge.
  • Ensure that club guests receive exclusive benefits and amenities as per their booking packages.
  • Address and resolve guest complaints and concerns promptly and professionally.
  • Monitor guest feedback and implement improvements to enhance the guest experience.
  • Recruit, train, and mentor Guest Services staff to ensure they meet the hotel's standards.
  • Conduct regular performance evaluations and provide ongoing training to enhance skills and knowledge.
  • Develop and implement standard operating procedures for Bell Service, Concierge, and Club Services.
  • Assist in preparing and managing the department’s budget.
  • Monitor expenses and optimize resource allocation to achieve financial targets.
  • Act as a liaison between the Guest Services department and other hotel departments.
  • Facilitate clear communication to ensure a cohesive and collaborative working environment.
  • Work with the events team to organize and coordinate guest activities, events, and special requests.
  • Prepare and maintain reports on departmental performance, guest feedback, and operational issues.
  • Other duties as assigned.
Desired Qualifications
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1954

Simplify Jobs

Simplify's Take

What believers are saying

  • Loews' energy business benefits from sustainable energy growth trends.
  • Loews Hotels & Co can leverage technology for personalized guest experiences.
  • Boardwalk Pipelines' revenue is positively impacted by natural gas demand.

What critics are saying

  • Leadership transition to Benjamin Tisch may cause strategic shifts or instability.
  • Higher catastrophe losses could affect CNA Financial Corporation's profitability.
  • Increased competition in the energy sector may impact Boardwalk Pipelines' market share.

What makes Loews unique

  • Loews Corporation is diversified across insurance, energy, hospitality, and packaging industries.
  • CNA Financial Corporation enhances Loews' portfolio with advanced AI for risk assessment.
  • Boardwalk Pipelines benefits from increased natural gas demand, boosting Loews' energy segment.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Sick Leave

Paid Vacation

Paid Holidays

Hybrid Work Options

Company News

PR Newswire
Feb 11th, 2025
Loews Corporation Announces Quarterly Dividend On Common Stock

NEW YORK, Feb. 11, 2025 /PRNewswire/ -- Loews Corporation (NYSE: L) announced today the declaration of the Company's quarterly dividend of $0.0625 per share of Common Stock, payable March 11, 2025 to shareholders of record as of the close of business on February 26, 2025.Loews Corporation is a diversified company with businesses in the insurance, energy, hospitality, and packaging industries. For more information please visit www.loews.com.SOURCE Loews Corporation

Slater Sentinel
Aug 30th, 2024
Whittier Trust Co. Invests $239,000 in Loews Co. (NYSE:L)

Whittier Trust Co. invests $239,000 in Loews Co. (NYSE:L).

Defense World
Aug 16th, 2024
Cetera Advisors LLC Invests $339,000 in Loews Co. (NYSE:L)

Cetera Advisors LLC invests $339,000 in Loews Co. (NYSE:L).

PR Newswire
Aug 6th, 2024
Loews Corporation Announces Quarterly Dividend On Common Stock

NEW YORK, Aug. 6, 2024 /PRNewswire/ -- Loews Corporation (NYSE: L) announced today the declaration of the Company's quarterly dividend of $0.0625 per share of Common Stock, payable September 3, 2024 to shareholders of record as of the close of business on August 21, 2024.Loews Corporation is a diversified company with businesses in the insurance, energy, hospitality, and packaging industries. For more information please visit www.loews.com.SOURCE Loews Corporation

ETF Daily News
Aug 3rd, 2024
Public Employees Retirement Association of Colorado Makes New $462,000 Investment in Loews Co. (NYSE:L)

Public Employees Retirement Association of Colorado makes new $462,000 investment in Loews Co. (NYSE:L).

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