Manager – Site Reliability Engineering

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

About the role:

As the Engineering Manager of Site Reliability Engineering (SRE), you will lead and grow the team responsible for building and maintaining the foundational infrastructure that supports our entire engineering department. Your primary mission will be to ensure the stability, high availability, cost efficiency, and extensibility of our core platform and tooling. You will provide technical direction, strategic oversight, and people management to a high-performing SRE team, scaling our infrastructure as we continue to grow and deepen our embrace of DevOps culture.

What you’ll do:

• Lead, mentor, and grow a team of Site Reliability Engineers, focusing on career development, performance management, and hiring.

• Define the team's roadmap and strategy for platform reliability, scaling, and operational efficiency.

• Provide technical oversight and direction for the design and implementation of key infrastructure projects, including CI/CD pipelines and automation for build, release, and deployment processes.

• Partner closely with engineering teams and product managers to ensure the reliability and performance requirements of new products and features are met.

• Oversee the maintenance and continuous improvement of the AWS-based platform to ensure it scales effectively.

• Drive the adoption of AI tooling to enhance SRE productivity and introduce intelligent automation of SRE processes.

• Champion SRE best practices, including error budget management, effective on-call rotations, incident response, and post-mortem processes.

Who you are:

• 6+ years of progressive experience in a SaaS environment, with 2+ years of experience managing or leading high-performing SRE or Infrastructure teams.

• Proven experience in defining strategy and overseeing the deployment of complex software solutions in a fast-paced, cloud environment.

• Working knowledge of AWS or other cloud service providers.

• Solid understanding of SRE and DevOps principles, software design patterns, and infrastructure operations.

• Passionate about containerization and orchestration technologies like Kubernetes.

• Familiarity with monitoring, alerting, and observability tools, including RUM (Real User Metrics), tracing, and other vital metrics.

• Demonstrated ability to lead cross-functional projects, manage ambiguity, and drive technical decision-making.

• Exceptional communication, collaboration, and analytical skills, with a passion for solving tough technical and organizational problems.

Why Join Tempo?

• Impact: Work on meaningful products that empower enterprise users and improve productivity.

• Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.

• Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment.

• Growth: Opportunities for professional development, including conferences, courses, and mentorship.

What's In It For You (Org-wide) -

• Remote First work environment

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!

Note: As our hiring teams are global, please submit your resume in English only

Apply today to join the Tempo team and help shape the future of enterprise productivity software.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.