CSQ324R162

While candidates in the listed locations are encouraged for this role, candidates in other locations will be considered.

At Databricks we are on a mission to empower our customers to solve the world’s toughest data problems by utilizing the Lakehouse platform. As a Sr. Delivery Solutions Engineer (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your accounts. As a DSA, you will help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected.

This is a hybrid technical and commercial role. It is commercial in the sense that you will own and drive growth in your assigned customers and use cases through leading your customers’ stakeholders, owning executive relationships and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organization. You will report directly into a DSA manager as part of your Department’s Technical GM organization.

The impact you will have:

• You will engage with the Solutions Architect to understand the full Use Case Demand Plan for prioritized customers.
• Lead the Post-Technical Win technical account strategy and investment plan for the majority of Databricks Use Cases within our most strategic accounts.
• Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks. 
• You will be the first contact for any technical issues or questions related to production/go live status of agreed upon Use Cases within an account, oftentimes services multiple use cases within the largest and most complex organizations. 
• Leverage both Shared Services of User Education, Onboarding/Technical Services and Support resources, along with escalating to Level 400/500 technical experts to build the right tasks that are beyond your scope of activities or expertise. 
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, bringing EM/PM in to prepare Professional Services proposals.
• Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrade needs. 
• Develop mutual success plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment Eg. Cloud Cost control, Tuning & Optimization
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM.

What we look for:

• 3+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with our customers.
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• A understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets

Benefits

• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Equity awards
• Flexible time off
• Paid parental leave
• Family Planning
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Employee Assistance Program (EAP)
• Business travel accident insurance

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