JOB SUMMARY:

As a Learning Strategy Consultant, you will work with clients from across industry segments to improve learning strategies for their organization.

This involves conducting evaluations, performing need analyses, and formulating learning strategies to support digital transformations and identifying key performance metrics. You will use learner experience design methodology to support clients in defining learner personas and learner journey maps to inform program design and development. This will require calling on significant knowledge of learning industry trends and considering a wide range of ongoing solutions to solve client problems.  This role is analytical and is focused on understanding client use cases and providing recommendations to improve the way clients approach learning solutions.

This is a unique role that is evolving and presents a great opportunity for someone who is comfortable being an architect in designing a new function within the courseware team.

HOW WILL I MAKE AN IMPACT?

• Review current and future state of client learning strategy to:
  • Evaluate current learning programs and identify a strategic roadmap for achieving future goals
  • Conduct a needs analysis and supply a learning strategy to support digital learning transformation
  • Support the client in identifying performance gaps and align learning interventions to business goals and provide recommendations to optimize learning outcomes
• Focus on integrating learning strategy into all appropriate courseware projects to assist in defining the vision, needs, and learner profiles to then guide the instructional design and development approaches.
• Use learner experience design methodology to help clients identify learner personas and develop learner journey maps to inform program design and development.
• Help clients develop credentialing, micro-credentialing, competency-based education, and skills strategies to evaluate and track learner success and progression.
• Support customers in developing ongoing engagement strategies such as Communities of Practice.
• Provide strategies for collecting and analyzing quantitative and qualitative data about learning programs.
• Use UX design and design thinking principles to empathize with customers and learners and support courseware team in building with empathy
• Build rapport with customers and prospects and support sales and go-to-market activities, as required
• Liaise effectively with high level client stakeholders and decision makers to provide advisory services that support client needs while identifying online learning insights, challenges, methods, approaches and interpretations.
• Support and document methods, practices, whitepapers, and references around the value and approaches of e-learning
• Work closely with instructional designers, account managers, project managers and client stakeholders to help clients define solutions
• Maintain an up-to-date knowledge on current practices and emerging trends in instructional technology, educational policy, assessment of learning effectiveness, and blended and online learning
• Maintains an up-to-date knowledge of professional education organization standards and national and state/provincial policies affecting e-learning

WHAT YOU’LL BRING TO THE ROLE:

• Minimum 8+ years’ experience in learning and development roles with a focus on online learning and leading digital learning transformations
• Significant experience in client-facing role and/or in a consulting capacity
• Significant learning industry knowledge and experience in corporate and higher education; familiar with industry thought leadership and emerging trends
• Strong online learning experience and knowledge from past work experience
• Ability to deliver quality, professional presentations, workshops, and individual consultations in-person, by web conference, and by conference call that are properly aligned to the client’s industry
• Comfortable working independently and solving problems
• Comfortable working with minimum guidance and direction
• Comfortable with uncertainty
• Ability to manage workload and administrative duties while working inside the office or at a remote location
• Direct work with strategic planning, change management, and organizational readiness
• Relevant experience in education technology
• Experience with business drivers for educators, trainers, students and executives
• Knowledge and experience working in a consulting capacity
• Proven ability to build and maintain relationships at the executive level
• High energy level, demonstrated drive to succeed, and a sense of urgency
• Experience within a fast paced, growth organization is ideal
• Experience building go to market offerings

EDUCATION RECOMMENDATIONS:

• Master’s Degree or Doctorate preferred with experience in the corporate learning vertical (teaching, course design, program and project management)