Job Summary:

INTERNSHIP DESCRIPTION – Learning Experience/UX Design INTERN

Location: (Multiple Locations Available)

Division: Ticketmaster US

Line Manager: SVP, Global Education and Training

15-20 hours per week (Part-Time), Requires some evenings & weekends.

THE TEAM

The Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe to achieve the highest levels of employee, fan & client satisfaction.   

Education and Training, a vertical of this organization, is a competitive differentiator for our clients and a growth path for our employees. We seek to be innovative in design and delivery, creating content and experiences that are simple, aligned to a broader curriculum, and are timely to the learners. 

THE JOB

Ticketmaster’s Global Education and Training team is in search of a highly motivated, organized, and enthusiastic student who is interested in learning more about the application of educational best practices and instructional design in the a fast paced, globally focused business environment.

Our teams are accountable for quality product education, cultivating market expertise, and supporting product and feature launches. They utilize global standards across all products in the design, development and delivery of all materials and offerings with the goal of a unified experience that empowers clients to utilize resources at scale to train staff efficiently, optimize product usage, and grow their product knowledge. 

This is a project-based internship, and under the supervision of the SVP of Global Education and Training, as well as in collaboration with other leaders and individual contributors across the team (and in other countries), you’ll work to re-design, develop, and implement the framework for our internal education platform and build strategy around its growth and long-term utilization.

Specifically, we are looking for an instructional design, UX, or learning experience design student interested utilize a consultative approach to:

• conduct needs analysis
• design user journeys
• develop unifying standards and plan platform rollout
• collaborate with the implementation of third-party add-ons

As a Global Education and Training intern, you can expect to develop transferrable work skills and experience to make you competitive in the new job market. You’ll also be able to produce work examples for your personal portfolio.

WHAT YOU WILL BE LEARNING UNDER THE SUPERVISION OF TRAINED EMPLOYEES

BUSINESS MANAGEMENT

• Develop a client centric mentality.
• Exposure to corporate metrics and data
• Understand ethics, compliance, and business conduct pertaining to the industry.
• Understand time management requirements when working with individuals or clients/teams.
• Understand how large companies function and communicate.
• Learn new Ticketmaster Products and learning from the staff in product adoption and training.
• Gain Exposure to Ticketmaster senior leadership staff.
• Develop & observe presentation skills.

PERSONAL DEVELOPMENT

• Develop planning, organizational and time management skills.
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.
• Increase knowledge of computer skills and technology.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Currently enrolled in an accredited college, university or trade school
• Be working toward a degree in Education, Instructional Technology or Design, UX, or related fields is preferred.
• Must be 18 years or older and have junior standing or above.
• Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays.
• Be detail-oriented.
• Eager to learn and be proactive with new tasks.
• The ability to conduct yourself in a professional matter at all times.
• The ability to learn and absorb at a fast pace.
• Ability to work both independently and collaboratively.
• Experience with some of the following: Adobe Creative Suite, Premiere/Camtasia, After Effects, Photoshop, InDesign, HTML, Captivate/Storyline, Salesforce, and Confluence. Confluence or wiki-based experience will be prioritized.
• Experience with visual design principles including images, graphics and video. 

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. 

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.  

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.