WORK PERFORMED:

• Maintain contact with customers and owner representatives to ensure solid, reliable relationships and help anticipate our customers’ evolving needs
• Approve invoices associated with portfolio
• Manage capital improvement projects
• Manage property acquisition and/or new property start-up
• Develop and implement ideas to maximize operation efficiency, financial performance, and a customer-focused experience throughout the assigned portfolio
• Negotiate and manage vendor contracts within the assigned portfolio; all contracts are to be signed by the Director of Asset Management
• Responsible for the financial performance of the assets within the assigned portfolio
• Research, prepare and implement annual budgets including operating expenses and capital expenditures for building improvements
• Conduct regular property inspections to prevent problems; identify opportunities in accordance with department policy
• Adhere to company, division, and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives
• Review and monitor daily work order report and weekly outstanding work order report
• Initiate customer billings and assist in monthly collections as needed
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems)
• Coordinate customer move-ins (i.e. welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
• Responsible for all customer move-outs within assigned portfolio and security deposit disposition within 30 days of customer move-out
• Review and provide explanations for monthly operating expenses variances greater than 5% and $1,000
• Review and understand leases related to assigned portfolio
• Coordinate customer projects and follow up on customer work requests
• Understand customer business needs and work with the leasing department and Asset Management to leverage our platform and help solve any real estate challenges they may have
• Be available as needed to perform/facilitate and maintain a status of active communication during emergencies
• Follow up with customers on annual customer surveys based on results
• Attend and follow up on all customer move-in and move-out punch list inspections
• Adhere to OSHA requirements related to the assigned portfolio
• Identify and implement procedures to minimize owner’s insurance risks
• Maintain receivables within assigned portfolio within 5% of monthly revenue
• Maintain customer relationships including traditional operations management and hospitality and foster long-term customer loyalty

Job Requirements:

• Effective organizational and time management skills
• Strong interpersonal skills with a passion for providing excellent customer service
• Detail-oriented and analytical
• Excellent written and oral communication skills
• Computer proficiency in MS Office and Internet
• RPA certification preferred
• Take initiative and be a proactive leader always focused on continuous improvement
• Onsite presence is required for this position

Education/Experience:

• Bachelor’s degree preferred, or an equivalent combination of education and experience
• 5+ years experience in commercial property management
• Proven record of providing excellent internal and external customer service
• Budgeting/reporting experience
• Proven experience managing capital improvement projects

Physical Requirements

• Must be able to inspect all areas of the properties, including roof (ladder access), basement, etc.
• Regularly required to sit, stand, walk, climb stairs, drive to and from assigned properties, drive to division office as neededMay occasionally need to balance, stoop, kneel, or crouch; and lift and/or move up to 10 pounds
• Ability to read, understand, and communicate information and ideas clearly in writing and orally in English required
• Regularly required to talk, hear, and see; required to use arms and hands to reach and handle; typing on computer keyboard and using phone required