Customer Success Manager-Higher Education
Posted on 4/2/2024
INACTIVE
Box

1,001-5,000 employees

Cloud content management and file sharing service
Company Overview
Box is on a mission to make businesses more productive, competitive, and powerful by connecting people and their most important information. The company operates one of the world's largest cloud storage platforms.

Company Stage

N/A

Total Funding

$1.2B

Founded

2005

Headquarters

Redwood City, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

16%

2 year growth

26%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Zendesk
Salesforce
CategoriesNew
Customer Success & Support
Customer Experience
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • Bachelors degree
  • 4+ years prior Customer Success or Account Management experience
  • 3+ years in SaaS environment
  • Experience working for or with Higher Education institutions
  • Strong communication skills and technical aptitude
  • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
  • Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
  • Enjoys working closely with customers to ensure complete satisfaction
Responsibilities
  • Manage all post-sales activity for Box's top Higher Education customers through strong relationship-building, product knowledge, planning and execution
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  • Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
  • Use existing awareness of needs, opportunities and challenges that are specific to the Higher Education space to advance adoption of technology platforms and encourage relevant use cases
  • Track accounts to identify churn risk and work actively to eliminate that risk
  • Drive adoption, high value use cases and ensure that a plan is in place for each customer using organization through change management
  • Partner with Sales and Professional Services to develop a plan for making Box a part of each customer's core architecture
  • Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs
  • Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers
  • Travel required