Full-Time
Call Management Coordinator
Posted on 10/3/2025
Diebold Nixdorf
Global financial and retail technology provider
No salary listed
Hyderabad, Telangana, India
In Person
 Customer Experience & Support (1) |
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- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Call Management.
- Good business English skills (Written and spoken).
- Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests.
- Serves as a single point of contact for customers in terms of issue resolution and escalations.
- Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution.
- Receives and investigates quality control incidents and complaints via a call center ticketing process.
- Investigates, troubleshoots and diagnoses standard / routine problems.
- Collaborates with product team members to determine the course of action on product quality incidents and complaints.
- Escalates complex problems through the standard escalation process.
- Regularly informs customers of resolution status and progress, updating documentation as required.
- Provides support, communication and tracking of product removals, recalls and withdrawals.
- Responsible for ensuring that established KPIs are achieved.
- Proactively monitors open calls to ensure fulfillment of contracted SLA agreements, taking remedial action when tickets go 'out of contract'.
- Updates call history on the call management system and notifies customers about potential issues.
- Responds to customer requests on ticket status and other concerns.
Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.
Company Size
N/A
Company Stage
IPO
Headquarters
Canton, Texas
Founded
1859
Simplify's Take
What believers are saying
- Q1 2026 revenue grew 6% to $892M with backlog at $790M.
- VyStar Credit Union deployed 200+ DN Series cash recycling ATMs in May 2026.
- Retail revenue doubled digits via self-checkout wins with major pharmacy chain.
What critics are saying
- NCR Corporation erodes market share in ATMs and POS within 12 months.
- Net debt leverage at 1.2x triggers refinancing crisis by 2027.
- Mobile payments slash ATM demand in developed markets by 2028.
What makes Diebold Nixdorf unique
- Diebold Nixdorf powers 35% of world's ATMs and POS systems across 100+ countries.
- DN Series offers modular ATMs with cash recycling and biometric authentication.
- Vynamic software enables connected commerce integrating physical-digital channels.
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Benefits
Hybrid Work Options
Company News
FOREX, the Nordic region's leader in travel money and foreign exchange, has gone live with Diebold Nixdorf's Branch Automation Solutions for end-to-end ATM network management. The solution includes SMART Managed Services, covering security, compliance and uptime optimisation powered by artificial intelligence. FOREX serves over five million customers annually through more than 80 branches and nearly 90 ATMs across Sweden, Norway, Finland and Denmark. The company's DN Series ATMs operate in train stations, shopping centres and airports across four countries. The platform is powered by Diebold Nixdorf's Vynamic Software portfolio, providing a unified, scalable ecosystem. The solution aims to ensure 24/7 availability whilst improving efficiency and reducing operating costs, allowing FOREX to focus on customer service.
Diebold Nixdorf is expanding JN Bank's self-service network in Jamaica with advanced cash recycling ATMs, marking a significant international deployment of its digital banking solutions. The company has also appointed Andy Zosel as Chief Product & Technology Officer, a newly created role designed to align product, technology and AI capabilities under single leadership. The JN Bank deployment demonstrates Diebold Nixdorf's strategy in markets where cash usage remains important whilst connecting to digital banking trends. The new executive appointment signals a focus on AI-enabled features and tighter product integration. Trading at $72.48 against an analyst target of $96.67, the stock sits approximately 25% below consensus. However, the company faces concerns around high debt levels and one-off items affecting results.
Diebold Nixdorf wins european banking awards. March 11, 2026 Diebold Nixdorf was honored with multiple awards as part of the 2026 Global Banking & Financial Awards. It awarded the company with Best ATM Services Europe 2026, Excellence in Innovation Payment Technology Solutions Provider Europe 2026 and Best Banking Solutions Provider Europe 2026, according to a press release. The Best ATM Services Europe award was given due to Diebold Nixdorf's branch automated solutions managed services portfolio which improves ATM uptime and service. The Innovative Payment Technology was given for Diebold's Vynamic Transation Middleware which powers its cloud-native software. The Best Banking Technology Solutions Provider recognizes Diebold Nixdorf for its overall portfolio of branch automation, payments, software and other services. "These awards reflect our continued focus on helping financial institutions modernize, differentiate and grow through secure, software-driven and consumer-centric solutions. From advancing payment innovation to assuring seamless customer experience through best technology and services, we are proud to once again be recognized for delivering measurable value to our customers across Europe," Helena Muller, SVP, banking Europe, Diebold Nixdorf, said in the release. Included in this story. As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers. Request Info
Diebold Nixdorf deploys cash recyclers in Jamaica. Photo: Diebold Nixdorf March 10, 2026 JN Bank, based in Jamaica, has deployed Diebold Nixdorf's DN Series 200V cash recyclers. Diebold Nixdorf worked with MC Systems to install the devices, according to a press release. JN Bank initially deployed Diebold Nixdorf's deposit-enabled ATMs in 2010 and has been a partner ever since. The cash recyclers reduce costs by reusing deposited cash for withdrawals. They also have APIS for cardless transactions, ActiveEdge card readers to prevent skimming, and 24/7 managed services. "Cash recycling has helped us revolutionize our branch network so that we can focus on serving members, having conversations and being more consultative. We plan to expand our self-service network to more than 200 ATMs by 2027, replacing legacy units with next-generation DN Series cash recyclers," Richardo Dystant, chief of digital transformation and special projects, DN Bank, said in the release. "We are also exploring future innovations with Diebold Nixdorf, including mobile wallet integration and new self-service banking channels, to ensure members can access modern, secure and convenient banking anywhere, anytime." Included in this story. As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers. Request Info
Diebold Nixdorf appoints chief product, technology officer. March 6, 2026 Diebold Nixdorf appointed Andy Zosel as EVP, chief product and technology officer. This is a new role where he will lead the company's Product and Technology organization to improve project management, engineering, software and hardware innovation, according to a press release. Prior to joining Diebold Nixdorf, Zosel served as VP, general manager of Intelligent Automation for Zebra Technologies. He has nearly 30 years of experience in product development, marketing leadership and technology. "We are excited to welcome Andy to our executive leadership team. With his appointment, we are reinforcing our leadership in delivering cutting-edge solutions that directly address the evolving needs of our banking and retail customers," Octavio Marquez, president and CEO, Diebold Nixdorf, said in the release. "By unifying our global product and technology capabilities, Andy will drive the advancement of our innovation efforts, ensuring our roadmap remains at the forefront of the industry. His proven expertise in scaling automation and AI will further accelerate our ability to develop impactful solutions that exceed customer expectations." Included in this story. As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers. Request Info