Full-Time

Strategic Account Operations Specialist

Posted on 1/29/2025

Amplitude

Amplitude

501-1,000 employees

Product analytics for user behavior insights

Data & Analytics
Enterprise Software

Compensation Overview

$112k - $168kAnnually

Mid, Senior

New York, NY, USA

This role is eligible for equity, benefits and other forms of compensation. Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $112,000 - $168,000 total target cash (inclusive of bonus or commission).

Category
Strategic Account Management
Sales & Account Management
Required Skills
Salesforce
Asana
Data Analysis

You match the following Amplitude's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years in an operational or coordination role, ideally within B2B SaaS sales, account management, or customer success
  • Proven ability to collaborate with diverse roles, including sales, engineering, and support teams
  • Experience in designing and managing workflows that enhance team efficiency
  • Strong ability to analyze data and provide actionable insights that drive performance
  • Exceptional written and verbal communication skills to ensure clarity and alignment across teams
  • Proficiency in CRM systems (e.g., Salesforce), collaboration tools (e.g., Slack, Asana, or similar), and data analysis platforms
Responsibilities
  • Act as the central point of contact between and among our enterprise sellers (Sales, Solutions Engineering, Customer Success, and more) to ensure aligned communication and priorities across all enterprise account initiatives
  • Facilitate coordination during critical client lifecycle milestones (e.g., deal negotiations, onboarding, and implementation)
  • Organize and facilitate regular account team reviews to ensure alignment on strategy, progress, and next steps
  • Support account planning by helping teams analyze opportunities, define objectives, and document actionable plans
  • Provide insights and data-driven analysis on prospecting efforts to prioritize high-potential accounts and guide outreach strategies
  • Work closely with SDRs to ensure seamless handoffs and clear communication during the prospecting phase
  • Track, analyze, and report on sales metrics to inform decision-making and drive accountability
  • Support the development and execution of sales plays by providing operational and process guidance
  • Collaborate with Account Executives and finance teams to ensure accurate and timely quote generation for enterprise accounts
  • Streamline quoting processes to reduce delays and improve client satisfaction
  • Partner with Sales and others to gather key metrics, insights, and updates for Executive Business Reviews
  • Ensure EBR materials are polished, comprehensive, and aligned with client and company objectives
  • Work with SEs to ensure smooth onboarding and implementation for new accounts
  • Support Sales in managing transitions from onboarding to long-term account maintenance
  • Train and enable team members on tools, workflows, and best practices to enhance collaboration
  • Continuously evaluate and improve systems, processes, and tools to maximize efficiency and effectiveness

Amplitude provides tools for product analytics that help businesses understand how users interact with their products. The platform allows companies to track product usage, measure the effects of new releases, and analyze user journeys to identify areas for improvement. This helps businesses enhance user experiences and increase customer retention. Amplitude stands out from competitors by offering a subscription-based service with various features tailored to different client needs, along with integrations with major platforms like AWS and Segment. The goal of Amplitude is to empower businesses to make data-driven decisions that foster growth and optimize their product offerings.

Company Stage

IPO

Total Funding

$326.8M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Amplitude's acquisition of Command AI enhances platform usability and integration capabilities.
  • Expansion in Asia Pacific with new leadership boosts client base and revenue potential.
  • Partnership with YOUKNOW Technologies opens opportunities in the African market.

What critics are saying

  • Class action lawsuit could lead to financial penalties and reputational damage.
  • Data Mutability feature may raise concerns about data integrity and security.
  • Asia Pacific expansion could strain resources if not well-executed.

What makes Amplitude unique

  • Amplitude offers a unique product intelligence platform for systematic business growth.
  • The platform integrates with major tech stacks like AWS, Braze, and Snowflake.
  • Amplitude's Data Mutability feature allows retroactive data correction and enrichment.

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Benefits

Parental Leave

Wellness Stipend

Unlimited PTO

Stock Exercise Window

INACTIVE