Technology Support Intern

Description

Department:                     Department of Subways

Location:                          130 Livingston Street, Brooklyn, NY, 11202

Position Title:                   Technology Support, Emerging Talent Intern

Hourly Rate: $19.00 (Undergraduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

OVERVIEW OF DEPARTMENT:

The Elevators & Escalators Division keeps our subway system in motion through proactive maintenance and innovative solutions, with the primary goal of ensuring our riders experience consistently available, accessible, safe, and reliable elevators and escalators.  Within our stations and facilities, we manage 359+ elevators, including those maintained by third-party contractors, along with 230 escalators. Additionally, we are responsible for the oversight of 38 non-public elevators. We recognize the critical role our elevators and escalators play in facilitating the movement of millions of individuals daily and making our system accessible to those who need it, so every action we take is guided by our core values of safety, reliability, and customer satisfaction.

RESPONSIBILITIES:

• Assist in developing and publishing of departmental SharePoint Communication Site.
• Assist in the design and develop various forms, applications, dashboards and other visualizations with metrics on various projects.
• Assist in developing and maintaining automated reporting systems using Power Automate.
• Provide insights and recommendations to support the technical requirements with internal stakeholders.
• Design workflows to streamline data collection, processing, and distribution, minimizing manual effort and reducing errors.
• Integrate Power Apps, Power BI, and Power Automate with existing systems and databases to enhance operational efficiency.
• Update existing operational procedures and technical documents upload onto SharePoint Communication Site.
• Conduct one-on-one training sessions via Teams with maintainers and supervisors.
• Organize and maintain various forms and documents across the departmental shared drives. 

PROJECTS:

• Provide analytical analysis Work on various projects that will streamline workflow.
• Build interactive dashboards, automate workflows, and streamline reporting process to reduce tedious paperwork and have critical data available.
• Prepare presentations for Management and Senior Leadership.

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills. 
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:

• Matriculated in an undergraduate program in good standing with at least 2.5 GPA 
• Major(s) Preferred: Computer Science; Business Administration; Management of Technology, Architecture & Engineering; Information Science; Data Science, or related field.

 All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.