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Technical Support Engineer
Posted on 9/2/2022
Seattle, WA, USA
Experience Level
Desired Skills
  • 3+ yrs of technical support, professional services, customer success management, account management or any combination Bachelor's degree in engineering, computer science, MIS, finance or equivalent
  • You have strong interpersonal skills and a client focused attitude. You have experience with enterprise accounts and are often seen as a customer advocate
  • Strong analytical and problem solving skills. You have the ability to come up to speed on complex, difficult concepts with minimal assistance and can quickly switch between multiple complex work streams. You leverage domain knowledge and deep product skills to quickly gain an understanding of the intent of a delivered solution
  • You have the instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
  • Team player with solid communication and presentation skills
  • Competent with packaged application software implementation practices
  • Highly entrepreneurial with a strong passion, urgency, energy, dedication, and an unrelenting drive to succeed
  • Support and maintain customers who have implemented Outreach, responding to and resolving customer issues in a timely fashion
  • Work with product management to channel client feedback and solutions into future releases of the Outreach product suite
  • Support the engineering organization with insight into how our clients use our product, so that they can develop better features
  • Research and solve complex issues impacting our customer's utilization of our products
  • Escalate critical customer situations to the appropriate level of management and engineering expertise
  • Provide operational and technical support to technical field delivery personnel
  • Use your business and technical analysis skills to solve complex issues and promote best practices
  • Provide product training to admins as appropriate
  • Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
  • Collaborate with other departments in the company to achieve customer satisfaction
Desired Qualifications
  • You have working knowledge of SFDC and a basic understanding of general sales workflows with regards to SFDC and how sales people use SFDC to function. Experience with other CRM's, including Microsoft Dynamics is a plus

1,001-5,000 employees

Sales engagement platform
Company Overview
Outreach is on a mission to solve sales problems. The company operates the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers.
  • Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.
  • Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.
  • 401k: A competitive plan to help you save for retirement.
  • Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.
Company Values
  • We are hungry craftspeople - we’re obsessed with continuous improvement.
  • We have grit and perseverance - we know that true champions have the will to break through walls.
  • We are one with our customers - we treat their pain and success as our own.
  • We’re always honest - with ourselves, our colleagues and our community.
  • We got your back - working at Outreach means you’re part of a family where no matter what, we’ll help you accomplish ever great feats and celebrate with you.
  • We take ownership - each of us is responsible for our collective success, and we expect you to represent your authentic self.
  • We find strength in diversity, equity and inclusion - we go out of our way to find different points of view that challenge our own perspective