Full-Time

Service Operations Tech I

Advocate Health Care

Advocate Health Care

10,001+ employees

Nonprofit healthcare system serving Illinois and Wisconsin

Compensation Overview

$22.50 - $33.75/hr

Company Does Not Provide H1B Sponsorship

Winston-Salem, NC, USA

In Person

Category
🔒IT & Security (1)
Requirements
  • Associate's degree or an equivalent combination of education, certification, and experience
  • Two years of Service Operations Desktop Support experience preferred
  • A+ Certification preferred
  • Valid North Carolina driver's license required with a satisfactory driving record
  • Experience driving a commercial van or delivery truck preferred
Responsibilities
  • Responds to and resolves all Level 1 incidents within established Service Level Agreements (SLA)
  • Provides input to ITS leadership on the effectiveness of desktop support system methods and procedures as part of a continuous service improvement initiative
  • Identifies workstation software improvements and enhancements to improve the customer experience
  • Provides timely resolution to MACD requests regarding VoIP telephony, Patient phones, ASCOM, WOW/COW, PC/TC/Laptop requests by following standardized process and procedures
  • Utilizes knowledge of Windows based devices as well as Apple Mac OS based devices and basic network and hardware troubleshooting to resolve customer issues
  • Trains end-users to utilize the workstation software efficiently as well as training users on VPN connectivity
  • Helps maintain and update desktop software operational methods and procedures
  • Uses remote control tools if possible to resolve issues for end users located outside of the corporate campus
  • Builds, installs software image, configures, and deploys new equipment/upgraded existing equipment for deployment at end user customer location while maintaining company standards and utilizing only approved software images
  • Performs basic troubleshooting of printers, copiers, fax machines, and all-in-one units
  • Performs basic troubleshooting and repair of workstations on wheels and various clinics peripherals such as signature pads, dictation microphones, barcode scanners, and document scanners
  • Supports standard business applications such as internet browser, MS Office, Adobe products, as well as some specialized clinical applications that may be present in an assigned zone
  • Performs basic layer 1 wired and wireless network troubleshooting as related to end user device connectivity issues
  • Performs rounding of audio visual equipment in conference rooms, consult rooms, lecture halls, and general meeting spaces in the assigned zone
  • Performs other duties as assigned
Desired Qualifications
  • Excellent customer service skills coupled with effective oral and written communication skills
  • Ability to prioritize time and workload effectively
  • Knowledge of telephony solutions, desktop (Windows and Apple) and thin client hardware
  • Ability to troubleshoot basic standard business application errors and find a resolution
  • Basic knowledge of layer 1 networking and troubleshooting
  • Ability to act as a conduit for communication from the customer
  • Good writing ability
  • Ability to document all activity accurately and timely
  • Demonstrates ability to track and deliver infrastructure deployment assets in a timely manner

Advocate Health provides healthcare services as the largest health system in Illinois, focusing on high-quality patient care. It operates a network of 6,300 doctors and healthcare providers, utilizing advanced medical techniques and technology. The organization serves a diverse clientele, including uninsured and underinsured patients, offering financial advocacy to help manage healthcare costs. Advocate Health's business model includes a wide range of services from routine check-ups to specialized treatments, generating revenue through patient services and nonprofit funding. The company emphasizes clinical integration and quality improvement, providing resources and training for healthcare providers to maintain high care standards. Advocate Health's goal is to improve patient care and ensure healthcare accessibility for all.

Company Size

10,001+

Company Stage

Late Stage VC

Total Funding

$18M

Headquarters

Oak Brook, Illinois

Founded

1976

Simplify Jobs

Simplify's Take

What believers are saying

  • Advocate Health is expanding telehealth services, enhancing patient reach and convenience.
  • They are investing $1 billion in Chicago's South Side, boosting community health.
  • Their partnership with Dispensary of Hope expands free medication access, reducing disparities.

What critics are saying

  • The $1 billion South Side investment risks financial overextension if returns falter.
  • The Pediatric Hospital at Home program may face operational and resource challenges.
  • New Chief Nursing Officer may cause transitional challenges in nursing practices.

What makes Advocate Health Care unique

  • Advocate Health is the largest health system in Illinois, formed in 2018.
  • They offer a unique Pediatric Hospital at Home program, a national rarity.
  • Their focus on clinical integration and quality improvement sets them apart.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Time Off programs

Family benefits such as adoption assistance and paid parental leave

Tuition Assistance

Student Loan Forgiveness

Educational Assistance Program

Company News

Chief Healthcare Executive
Apr 28th, 2025
CHRISTUS Health selects first leader for New Mexico, and more | MED MOVES

He succeeds Ken Haynes, who was recently named executive vice president and chief enterprise services officer for Advocate Health.

WGR News
Apr 22nd, 2025
Advocate Health Announces Division President for North Carolina and Georgia

Advocate Health has named Steve Smoot, FACHE, as North Carolina and Georgia Division President, effective June 2.

OncoDaily
Apr 6th, 2025
Eugene Woods: Proud to launch the Pediatric Hospital at Home

Recently, Advocate Health was proud to launch its Pediatric Hospital at Home, one of the first and only such programs in the nation, supporting Atrium Health Levine Children's in Charlotte.

ATA Nexus
Mar 17th, 2025
We are in the Era of Digital-First: Cementing Digitally Enabled Care as a Core Pillar of Healthcare

Now merged with Advocate Aurora to form Advocate Health, it has become the largest provider of hospital-at-home care in the country, serving over 14,000 patients to date.

OncoDaily
Mar 12th, 2025
Eugene A. Woods: Advocate Health invested $50 million to create a new health and wellness center in Milwaukee

Eugene A. Woods: Advocate Health invested $50 million to create a new health and wellness center in Milwaukee.