Strategy & Operations Lead

About the Role

As the Strategy & Operations Lead for RCM, you will be the driver behind all strategy and analytics related to revenue cycle management - helping us collect our revenue while ensuring clients can seamlessly access our services.

You’ll be responsible for optimizing all aspects of the revenue cycle, including daily operations (e.g., insurance eligibility, claim submission, and post-claim adjudication flows), revenue collection, patient billing support, and data analysis.

The role is cross functional, collaborating closely across engineering, marketing, client experience, and more. As one of our first 25 team members, this is a unique opportunity to get significant ownership of a critical function at an early-stage, high-growth startup. This role is NYC-based (3-5 days / week in our Flatiron office).

Key Responsibilities

• Maximize revenue capture: Dig into data on denials, underpayments, and billing issues to find where money is slipping through the cracks, then implement targeted solutions
• Drive top-line revenue growth: Lead high-impact projects in payer network strategy and billing strategy that measurably improve top-line revenue
• Build analytics that matter: Design reporting that translate complex revenue cycle data into clear insights that drive decisions
• Streamline operational workflows: Find friction points in eligibility, collections, and billing, then design solutions that cut manual work of support team and accelerate turnaround times
• Own high-impact special projects: Lead initiatives that move the needle on company growth—like redesigning our state expansion playbook or building from scratch a late cancellation policy. You'll coordinate across engineering, operations, clinical, and client experience teams to launch solutions that actually work.

About You

• 4-6 years of experience in management consulting, investment banking, or strategy & operations at a high-growth startup. No healthcare or RCM background required—we value first principles thinking and fast learning over domain experience.
• You’re driven by data. You break down complex problems into simple, actionable insights. You get excited by building analyses and models from the ground up. You understand data in the broader context and can translate data into business action.
• You’re action-oriented. You take the 80/20 approach and don’t get stuck in analysis. You bias toward action and impact, finding scrappy solutions and learning fast through iteration.
• You thrive in the early-stage chaos. Ambiguity energizes you. You take ownership without being asked, move fast without much direction, and figure things out as you go.