VIP Host

About Us

We are an innovative iGaming company offering a comprehensive suite of crypto-focused products, including sportsbook and casino experiences. By combining cutting-edge technology with a deep understanding of the crypto space, we aim to revolutionise the betting and gaming experience for a global audience.

Our mission is to create the most effortless and accessible betting and gaming entertainment experience, delivering innovation and personalisation at every touchpoint.

Our vision is to become a leading player in the betting industry by combining seamless user experiences with groundbreaking personalisation and community-driven engagement.

Whether it’s through competitive sportsbook offerings or immersive casino gameplay, we are dedicated to creating a unique and engaging platform. Join us in shaping the future of crypto iGaming.

Purpose of the Role

The VIP Host is responsible for managing relationships with the company's most valuable players. This role focuses on providing a highly personalised experience to drive engagement, loyalty, and long-term value. The role will also support BAU VIP operations such as bonus allocation, reporting, and coordinating with other teams to deliver a seamless VIP journey.

Role and Responsibilities

• Build and maintain strong, trust-based relationships with assigned VIP players, ensuring exceptional service and personalised attention

• Proactively engage VIPs through regular communication utilising chat tools such as Telegram

• Manage bonus allocation, tailored promotions, and loyalty rewards in line with agreed budgets and guidelines

• Monitor player behaviour and activity to identify opportunities for retention, growth, and reactivation

• Coordinate with CS, Marketing, and Payments teams to resolve player issues quickly and effectively

• Support the planning and delivery of exclusive events, hospitality, and experiences for VIP players

• Provide regular reporting on player activity, feedback, and potential risks

• Ensure responsible gaming practices are followed and that all interactions comply with regulatory requirements.

Work Experience and Skills

Essential Experience:

• 3–5 years’ experience in VIP management, account management, or customer relations, ideally within iGaming

• Demonstrated success in managing high-value customer portfolios

• Experience handling bonuses, promotions, or rewards processes.

Essential Skills:

• Strong interpersonal and communication skills; confident in engaging with high-value players

• Commercial awareness and understanding of customer lifetime value

• Organised and detail-oriented, capable of managing multiple relationships and tasks

• Ability to work flexibly across time zones to meet player needs

Personal Qualities and Behavioral Traits

Essential Qualities or Behaviours:

• Highly personable, approachable, and customer-centric

• Proactive and solutions-oriented with a “can do” attitude

• Resilient and adaptable to a fast-paced and dynamic environment

• Discreet and trustworthy when dealing with sensitive player information.

Desirable Qualities or Behaviors:

• Interest in iGaming and/or sports

• Multilingual skills to support a global player base

• Creativity in designing personalised player experiences.

Relationships

Key Internal Relationships:

• VIP Team Lead

• Customer Support

• Marketing

• Risk & Compliance

Key External Relationships:

• VIP players

• Event and hospitality partners