IT Field Support Technician @ Curaleaf

INACTIVE

Full-Time

IT Field Support Technician

Curaleaf

1,001-5,000 employees

Cannabis dispensary

Consumer Goods

Junior

Brooklawn, NJ, USA

Requirements

Bachelor's in Information Technology or similar degree
At least 2 years of Help Desk support experience. Greater work experience will be accepted in lieu of degree
Must be willing to travel with company reimbursement for expenses
Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc
Working knowledge of Windows 10 management and configuration
VOIP experience is not required but welcome
Knowledge of Office 365 Administration a plus, but not necessary
Must be malleable and quick to adjust to a fast-paced environment
Willingness to take initiative with a can-do attitude

Responsibilities

Serve as the first point of contact for all Curaleaf users and provide support for level 2 service requests
Perform remote and/or on site troubleshooting through diagnostic techniques and pertinent questions
Communicate clearly with users either over the phone or in person
Document issues and resolutions properly for record keeping and posterity
Consistently follow up with users to insure proper function after issue resolution
Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc
Image and configure Windows 10 stations
Installation, modification and repair of Windows 10 workstations
Install Windows 10 updates in addition to frequent software updates and hardware firmware and drivers
Install and/or configure peripherals such as printers, keyboards/mice, etc. for users
Resolve basic network issues such as Wireless connections and Local Area Networks among other systems
Diagnose, troubleshoot and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking
Quickly acclimate with the company's ERP system and provide basic support for users
Other technical tasks as may appear during the day
Willing to frequently travel to dispensaries/sites for support when required

Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Curaleaf, Select, and Grassroots provide industry-leading service, product selection and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 19 states with 150 dispensaries and employs nearly 5,500 team members. Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction and production. Home | Curaleaf | Cannabis with Confidence

Our corporate social responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities. Social Responsibility | Curaleaf | Cannabis with Confidence

We educate. We advocate. We give.

The IT Field Support Specialist will oversee technical projects in alignment with organizational goals. This person will be required to travel to multiple Curaleaf locations to manage the effective delivery of networks, development, and disaster recovery systems and processes. This person will be hands-on with excellent problem solving capabilities.

Responsibilities:

Serve as the first point of contact for all Curaleaf users and provide support for level 2 service requests
Perform remote and/or on site troubleshooting through diagnostic techniques and pertinent questions
Communicate clearly with users either over the phone or in person
Document issues and resolutions properly for record keeping and posterity
Consistently follow up with users to insure proper function after issue resolution
Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
Image and configure Windows 10 stations
Installation, modification and repair of Windows 10 workstations
Install Windows 10 updates in addition to frequent software updates and hardware firmware and drivers
Install and/or configure peripherals such as printers, keyboards/mice, etc. for users
Resolve basic network issues such as Wireless connections and Local Area Networks among other systems
Diagnose, troubleshoot and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking
Quickly acclimate with the company’s ERP system and provide basic support for users
Other technical tasks as may appear during the day
Willing to frequently travel to dispensaries/sites for support when required

Requirements:

Bachelor’s in Information Technology or similar degree
At least 2 years of Help Desk support experience. Greater work experience will be accepted in lieu of degree
Must be willing to travel with company reimbursement for expenses
Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
Working knowledge of Windows 10 management and configuration
VOIP experience is not required but welcome
Knowledge of Office 365 Administration a plus, but not necessary
Must be malleable and quick to adjust to a fast-paced environment
Willingness to take initiative with a can-do attitude

Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Individuals adversely impacted by the war on drugs are encouraged to apply.

Curaleaf

View

Website

View Company Profile

Cannabis with Confidence. That’s their promise. They believe that to have complete confidence in Curaleaf, it’s not just about what they grow, but how they grow it, and who they impact along the way.

Company Stage

IPO

Total Funding

$955M

Headquarters

New York, New York

Founded

2010

Growth & Insights

Headcount

6 month growth

↑ 1%

1 year growth

↑ 7%

2 year growth

↑ 32%

INACTIVE