Full-Time

Default Servicing Lead

Confirmed live in the last 24 hours

Intercontinental Exchange

Intercontinental Exchange

5,001-10,000 employees

No salary listed

Mid, Senior

Jacksonville, FL, USA

This role offers work from home flexibility of one day per week.

Category
Financial Consulting
Consulting
Requirements
  • Bachelor’s degree or the equivalent combination of education, training, or work experience.
  • Prior Mortgage or Home Equity Servicing experience required.
  • Functional knowledge in the following area(s) required: Default, Credit Bureau Reporting, Loss Mitigation.
  • Excellent written and verbal communication skills with the ability to present technical and non-technical information to any audience.
  • Strong analytical skills.
Responsibilities
  • Analyzes operations to determine opportunities to automate processes and functions.
  • Serves as a liaison between the mortgage and home equity servicing community and the application development organization to define business solutions and collaborate with development to define the technical solutions to meet user and business needs.
  • Serves as an integral participant in the business process redesign and documentation for new or changing technology.
  • Formulates, defines, and provides cost estimates for the business process redesign.
  • Provides documentation for new technology or changes to existing technology to meet business and technical requirements.
  • Researches business strategies and provide recommendations on best practices and changes in technology for mortgage and home equity servicing solutions.
  • Negotiates agreements and commitments by facilitating communication between business and information technology from initial requirements to final implementation.
  • Creates project artifacts as needed and conducts a variety of test cases to confirm the solution will meet the expectations of clients and stakeholders.
  • Educates internal clients and the information technology organization on enhanced functionality and provides support as needed.
  • Conducts data mapping and analysis, translating regulatory requirements into the ICE Mortgage Technology servicing system.
  • Performs other related duties as assigned.
  • Provide the front-line consultants with timely and accurate responses and solutions.
  • Consult and train in areas of expertise.
  • Provide input into and implement critical internal processes.
  • Responsible for internal and external client communications.
  • Represent Client Support on functional and product-related projects.
  • Matrix manages the product and functional team of front-line consultants.
  • Act as a functional escalation point for Client Support and negotiate effective solutions.
  • Identify and implement tools needed for Client Support to assume client support in a timely manner.
  • Maintain ownership and provide direction for problems through resolution.
  • Build effective relationships with third level support groups.
Desired Qualifications
  • Experience working with Mortgage Servicing or Home Equity industry business process owners highly preferred.
  • ICE MSP ®, Loss Mitigation Solution or Mortgage/Home Equity Early-Stage Default i.e. Collections experience highly preferred.
  • Knowledge of ICE Mortgage Technology products, services and capabilities preferred.
  • Knowledge of the mortgage and home equity servicing industry environment and processes.
  • Working knowledge of systems development life cycles such as Waterfall, Prototyping, Iterative, Agile, etc. preferred.
  • Ability to design solutions and technical requirements by leveraging the appropriate tools and techniques preferred.
  • Excellent organizational skills and ability to manage multiple deadlines.
  • Ability to organize requirements by features and user stories creating a backlog to be used throughout the project lifecycle preferred.
  • Ability to research ideas and present outcomes in a clear and concise manner.
  • Ability to influence others to gain consensus on the most effective solution.
  • Ability to provide excellent customer service to clients and stakeholders to ensure project success and client satisfaction.
  • Demonstrated team player with ability to drive projects to successful outcome.
  • Ability to quickly adapt to changing priorities.
Intercontinental Exchange

Intercontinental Exchange

View

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Atlanta, Georgia

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for biofuels boosts potential success of UCO Futures contract.
  • Increased interest in crypto trading platforms benefits ICE's Bakkt ownership.
  • Partnerships in carbon credit markets align with global sustainability trends.

What critics are saying

  • Competition from BeZero Carbon challenges ICE's position in carbon credit markets.
  • Bakkt's potential sale to TMTG could reduce ICE's influence in crypto trading.
  • Volatility in shipping rates may impact the success of new indexes with Nyshex.

What makes Intercontinental Exchange unique

  • ICE's acquisition of AFX enhances its financial market offerings and data services.
  • Launch of UCO Futures contract positions ICE in the renewable energy sector.
  • Collaboration with Nyshex introduces innovative shipping rate indexes for transparency.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Remote Work Options

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

0%

2 year growth

-4%
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