Full-Time
Client Operations Associate
Posted on 4/11/2024
Secure Bitcoin buying and mining platform
Compensation Overview
$70,000Annually
Junior, Mid, Senior
Columbus, OH, USA
- Excitement to work in a fast-paced fintech startup environment
- Customer-facing experience preferred (i.e. food/hospitality/retail)
- Positive attitude and energy
- Strong critical thinker
- High confidence, low ego
- Great communicator, conversationalist
- Highly adaptable
- Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
- Case manage client questions and feedback regarding our products and services
- Support client base through the onboarding process
- Analyze and identify trends in client activity and inquiries
- Provide exceptional service to our clients and identify opportunities to go above and beyond
- Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
- Identify and develop operational efficiencies to scale the business and processes
- Be the voice of the client and provide input to product specifications based on client feedback
At River Financial, a dedicated platform for the secure buying and mining of Bitcoin, employees are part of an organization that is at the forefront of integrating advanced technologies like the Lightning Network for instant transactions and multisig cold storage for enhanced security in Bitcoin custody. This focus on using leading-edge technology not only makes the workplace invigorating and intellectually stimulating but also positions the company as a key player in the cryptocurrency exchange space, therefore providing employees a platform to grow with a leader in financial innovation.
Company Stage
Series B
Total Funding
$52.7M
Headquarters
Columbus, Ohio
Founded
2019