Being part of the Buyer Protection team allows for a chance to collaborate with external restorers, the 1stdibs art and design research team, external experts in art and design, various internal teams, as well as  both buyers and sellers on a daily frequency. 

Our aim is to quickly and fairly resolve disputes related to on-platform transactions, balancing the core marketplace values, customer preference, respect for our dealers’ transaction policies, and while ensuring scalable/responsible practices that prevent 1stdibs from incurring undue financial loss.

This is a cross-disciplinary position that requires excellent organizational skills,  judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations. 

This position is a hybrid role, based in Wyboston, UK. Our current working days in the office are Tuesdays and Thursdays.

What you’ll do

• Investigate flagged transactions
• Serve as a point of escalation for front-line teams, including Support or Trade as examples
• Interpret, and enforce 1stdibs policies for buyers, dealers, and internal 1stdibs teams
• Use exceptional judgment and intuition to mitigate financial and operational risk
• Develop and execute internal and external processes for responding to policy violations
• Contribute to the development of policies and features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs

What you’ll bring

• Excellent verbal and written communication skills via phone and email
• Experience in resolving customer issues using critical-thinking, judgment and customer support skills
• Can set priorities in ambiguous and rapidly changing situations
• Comfortable contributing to a collaborative team environment
• Being able to multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries