Sales Manager

Descripción del empleo

• Collaborates with off-property sales channels 
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, social events, travel, attending trade shows, etc.
• Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and efficient invoicing to Events Management
• Participates in sales calls with members of the sales team to acquire new opportunities and/or close deals
• Executes and supports operational aspects of the booked business (e.g. proposal generation, contract writing, customer correspondence).
• Identifies new business to achieve personal and location revenue targets.
• Understands the market as a whole: competitors' strengths and weaknesses, economic trends, supply and demand, etc., and knows how to out-sell and out-position them.
• Closes the best opportunities for the hotel in the area based on market conditions and location needs. 
• Understands the region's primary target customer and their service expectations; serves the customer by understanding their business, their business problems and concerns, in order to provide a better business solution.
• Delivering exceptional customer service 
• Supports the company's service and relationship strategy, fostering customer loyalty through service excellence throughout every customer experience
• Serves our customers in order to increase account share.
• Complies with and promotes compliance with the company's customer service procedures
• Provides excellent customer service in line with the basic principles of day-to-day service at the Hotel
• Always sets a positive example in customer relations

• Interacts with customers to promote and obtain feedback on product quality and service levels

Requisitos

• Bachelor's degree from an accredited university in Business Administration, Marketing, Hospitality, or related field.
• Fluency in English and Spanish (oral and written), third language (a plus).
• One year experience as Sales Executive or two years in Sales & Marketing related positions.
• Knowledge of Microsoft Windows applications
• Own vehicle
• Possess strong interpersonal and problem solving skills.
• Be highly responsible and reliable
• Have the ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team
• Ability to focus your attention on the needs of the customer, while remaining calm and courteous

Información adicional

• Attractive incentive plan.

• Significant discounts on hotel services.

• Discounts at Accor group hotels and partner companies.