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Full-Time

Technical Support Lead

Charge

Confirmed live in the last 24 hours

Beta Technologies

Beta Technologies

501-1,000 employees

Develops electric vertical takeoff aircrafts

Industrial & Manufacturing
Food & Agriculture
Hardware

Senior, Expert

Burlington, VT, USA

Category
IT Support
System Administration
IT & Security
Required Skills
Communications
Requirements
  • Associate's degree/Tech School Certificate with +3 years experience or +5 years of experience in a related field
  • Willingness to travel 25% of the time
  • Proven experience in providing technical support in EV charging, solar, energy storage, backup power, or similar industries
  • Excellent problem-solving and troubleshooting abilities
  • Proficiency in using customer support tools and ticketing systems
  • Outstanding communication skills, both written and verbal
  • Ability to operate with empathy, professionalism, and a high sense of urgency
  • Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers
Responsibilities
  • Act as the primary point of contact for escalated technical support issues
  • Provide prompt and effective troubleshooting, problem-solving, and resolution of customer inquiries and concerns
  • Develop a deep understanding of charging infrastructure including hardware, software, and networking components
  • Oversee the handling of support tickets, ensuring timely resolution, accurate logging, tracking, escalation, and resolution of issues
  • Develop and maintain a comprehensive knowledge base for efficient troubleshooting and issue resolution
  • Collaborate with cross-functional teams to gather insights, identify recurring issues, and drive continuous improvement

BETA Technologies is developing ALIA, an electric vertical aircraft (EVA) with a focus on safety, reliability, and sustainability. The aircraft features a simple design, fixed-pitch propellers, and centrally located batteries for stability and ease of control.

Company Stage

Series B

Total Funding

$912.1M

Headquarters

South Burlington, Vermont

Founded

2017

Growth & Insights
Headcount

6 month growth

15%

1 year growth

32%

2 year growth

103%