VIP Services Coordinator PT-HOB Anaheim

Job Summary:

Unity in Diversity

Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.

Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.

Who are you?

Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on! 

The Role:

The Foundation Room Sales Coordinator is responsible for assisting with administrative functions related to Foundation Sales Office and assist the Membership Concierge in servicing member requests.

What You Need:

Required:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• Working Knowledge of computers (Microsoft environment: Word, and Excel, knowledge of Outlook Calendar function, accounting reports, secretarial skills, and file systems).
• Database Management
• Skilled in guest relations, phone etiquette, and possess excellent communication skills.
• Ability to prioritize, organize, handle multiple tasks
• High school diploma required
• Ability to maintain a flexible work schedule to accommodate business needs.
• Tolerance of all cultures, music and art forms

Preferred:

• 2 years’ work experience in high volume environment
• College degree or related experience preferred
• Experience in guest service or related industry.
• Food and Beverage knowledge

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

What You’ll Do:

Essential functions of the position include, but are not limited to:

• Provides administrative assistance to the Foundation Room Sales Manager(s), Sales Manager(s) and Logistics Manager(s).

I. Administrative

• Will perform the job functions for the Membership Concierge in his/her absence.             
  • Handle all incoming calls for the Foundation Sales Office.
• Offer additional concierge services to members whenever possible, i.e., hotel room reservations, dinner reservations at other locations, club access and show tickets etc.
• Ensure accurate Daily Access List is produced and maintained.
• Daily calls to confirm nightly dinner reservations based off the access list.
• Email all Foundation Members confirmation of their ticket orders.
• Handle ClubCorp Reservations.
• Assist the Senior Foundation Sales Manager in calling the Members to promote programming events.
• Communicate Foundation Room closings to the Members, ClubCorp and other venues as directed by the Director of Sales and Senior Foundation Sales Manager.
• Assist in creating and managing the monthly online Member newsletter.
• Assist with membership sales team in Member Mailings / Invites.
• Attend weekly Sales and Operations Meetings.
• Attend local trade shows with Sales team when needed.
• Become involved in outside organizations that can directly benefit membership sales.
• Actively participate in weekly Foundation Meetings to brainstorm ideas that will draw Members into the room.

II. Sales and Operations

• Mail out all Membership Cards.
• Assemble Sales Kit packets and New Member Folders and ensure ample supply is available at all times.
• Mail new Member Welcome packages.
• Coordinate dinner vouchers for new and renewed Members.
• Inventory and Par Stock all Sales Collateral Material, Foundation Menus and Wine List.
• Ensure Sales Kits (Sales/Foundation Room) and Welcome Kits are inventoried, and par stocked.

III. Member Programming Events and Special Events

• Handle all Foundation Members small special events.
• Block special event space for Foundation Member events in the reservation system.
• Reconcile all Special Event holds in the reservation system with the Special Events Department.
• Ensure all accounting paperwork is accurate, responsible for collecting all monies prior to each event, and to handle the invoicing.
• Attend the weekly SEO Meetings when you have events.
• Send information packets, email and menu / events proposals to clients.
• Attend and oversee the execution with the assistance of the Foundation Sales Renewal Manager and Foundation Operations team on all programming events
• Ensure RSVP’s for programming events are accurately tracked with Membership Sales Coordinator and/or Foundation Concierge, and that there is an open line of communication with the Foundation Room Chef and Foundation Room Manager(s) regarding RSVP’s and changes.
• Oversee that Special Event Orders are generated for programming events, by the Special Events Department, and distributed to the proper managers.
• Create a Cost Sheet analysis for each programming event.
• Call Members, with assistance by the Foundation Renewals Manager, to promote programming events. 
• Gather information on our current members in order to create more programming events geared towards their interests.
• Create and send electronic emails to promote Member events, with assistance of the Marketing Manager.

Our Benefits:

• Competitive compensation and bonus plans
• Professional career development
• Additional benefits

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Clubs and Theaters team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.