Full-Time

Sr. Manager

Engineering Operations, Executive Support

Posted on 9/9/2024

Geico

Geico

10,001+ employees

Direct-to-consumer auto and home insurance

Financial Services

Compensation Overview

$120k - $261.5kAnnually

Senior

No H1B Sponsorship

Fredericksburg, VA, USA + 2 more

More locations: New York, NY, USA | Bethesda, MD, USA

Category
IT Project Management
IT Support
IT & Security
Required Skills
Communications
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degree preferred.
  • At least 7 years of experience in Tech support, with at least 3 years in a leadership role focused on executive or VIP support.
  • At least 1 year experience in technical expertise in hardware, software, networking, and mobile technologies, with a focus on executive-level service.
Responsibilities
  • Lead, mentor, and manage a team of technicians specializing in executive support, ensuring high levels of service and responsiveness.
  • Oversee recruitment, training, and professional development, fostering a culture of excellence, confidentiality, and reliability.
  • Establish and maintain service standards and best practices tailored to the unique needs of executive-level stakeholders.
  • Ensure the delivery of top-tier technical support for ELT members and senior directors, covering a wide range of devices and systems, including laptops, mobile devices, video conferencing, and bespoke applications.
  • Manage and resolve escalated technical issues promptly, ensuring minimal disruption to executives’ workflows.
  • Develop and implement proactive support strategies, including regular system checks and updates, to prevent potential issues.
  • Coordination and facilitation of meetings and events for executive leaders.
  • Oversee the configuration, deployment, and maintenance of technology tailored to the needs of executive users.
  • Evaluate and recommend new technologies and tools that can enhance the productivity and security of the executive team.
  • Ensure compliance with security policies and procedures, particularly in handling sensitive information and data.
  • Lead and coordinate special projects related to executive technology needs, including office moves, system upgrades, and new technology implementations.
  • Collaborate with other Tech departments and external vendors to ensure seamless integration and support of executive technologies.
  • Serve as the primary point of contact between the Tech department and the executive team, ensuring clear and effective communication.
  • Provide regular updates and reports to senior management on the status of support services, including performance metrics and user feedback.
  • Build strong relationships with executive stakeholders, understanding their unique needs and ensuring those needs are met.
  • Stay current with emerging technologies and best practices in executive support and IT service delivery.
  • Implement continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of the executive support function.

GEICO provides a range of insurance products, with a primary focus on auto insurance. The company sells policies directly to consumers, which allows them to offer lower rates by eliminating intermediaries like brokers. Customers can obtain quotes, manage their policies, and file claims through GEICO's user-friendly website. In addition to auto insurance, GEICO also covers motorcycles, ATVs, RVs, and offers home and renters insurance. What sets GEICO apart from its competitors is its strong online presence and memorable advertising campaigns that enhance brand recognition and customer loyalty. The company's goal is to simplify the insurance process for its customers while providing competitive rates and comprehensive coverage options.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Tulsa, Oklahoma

Founded

1936

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into North Texas boosts GEICO's commercial insurance capabilities.
  • AI integration in claims processing reduces costs and improves operational efficiency.
  • Growing demand for cybersecurity insurance presents new product opportunities for GEICO.

What critics are saying

  • Regulatory scrutiny and penalties for data breaches may harm GEICO's reputation.
  • Departure of key marketing personnel could disrupt customer acquisition strategies.
  • Unresolved claims, like the stolen car case, may lead to negative publicity.

What makes Geico unique

  • GEICO's direct-to-consumer model offers competitive rates by eliminating intermediaries.
  • Strong online presence allows easy policy management and claims filing for customers.
  • Memorable advertising campaigns enhance brand recognition and customer loyalty.

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