IT Service Delivery Lead @ Sotheby’s

ABOUT SOTHEBY’S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

THE ROLE

As our organization has transitioned further into a model of IT services that are primarily provided by outsourced contractors, we have identified a need for a management role focused on the evaluation and continuous improvement of the services provided by our contracted managed service providers. We are looking for a technology leader experienced in managing both internal and contracted teams providing IT services to join our leadership team. While this role will focus on the consistency of these services globally, ideal candidates will be able to balance those global needs with those of our London office and other sites in EMEA as a senior IT contact in the region. This role will report directly to the Global Director of IT, and collaborate closely with peers in systems infrastructure, auction and organizational operations, and regional leadership and project management.

RESPONSIBILITIES

Oversight and evaluation of global IT services provided by MSPs
A focus on providing a great IT experience for our employees while diplomatically balancing stakeholder needs to drive improvements to our services
Regular alignment with IT and Operations leadership teams to understand IT needs
Represent IT as a senior leader in our London headquarters and other sites in EMEA
Create and facilitate processes and meetings to continually maintain and improve the services provided by the IT organization
Manage a set of supporting vendor relationships, and supervise related budgets
Drive projects and initiatives to improve the services provided by our organization
Hold vendors to our agreements while retaining a sense of ownership and accountability for what they provide
Collaborate with infrastructure leads to understand the impact of systems and technical changes to end users, and propose related changes to our processes
Help ensure hardware inventory is maintained under the latest standards, and recommend any changes to help improve the experience of our employees

IDEAL EXPERIENCE & COMPETENCIES

Must have experience leading IT teams directly for a IT consulting firm or Managed Service Provider, as well as experience managing internal technical teams or contracted relationships on the client side
Experience tracking progress towards SLAs validating critical metric reporting, and suggesting methods of improved measurements and tracking
Have had a previous focus on IT end user services while closely collaborating with regional onsite, infrastructure and operational project leads
Experience driving telecoms and network projects would be a bonus as there are currently several on our road map
An understanding of auction operations, live events, and e-commerce business would also set up candidates for success in this role

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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

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