Full-Time

General Manager

Confirmed live in the last 24 hours

Via

Via

1,001-5,000 employees

Digital transportation solutions and network optimization

Automotive & Transportation
Consulting

Compensation Overview

$110k - $160kAnnually

Senior, Expert

Winter Park, CO, USA

Manage the on-site daily operations of Via’s service on behalf of Winter Park.

Category
Transportation & Distribution
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Data Analysis
Requirements
  • Experienced operations manager, with at least 8 -10 years of experience
  • Experience working in transit a plus
  • You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
  • You are a savvy and tactful communicator: you intuitively find the right tone in every situation
  • You desire to foster a culture deeply committed to providing a world class customer service experience
  • You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
  • You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
  • You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
  • You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
  • You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
  • You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
Responsibilities
  • Manage the on-site daily operations of Via’s service on behalf of Winter Park
  • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
  • Manage and mentor the on-site team of dispatchers and shift managers
  • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
  • Liaise closely with Via senior management and Via’s external partners
  • Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
  • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Via enhances transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, and students. Its TransitTech technology offers flexible mobility solutions that are cost-effective and designed to improve convenience and efficiency for riders. Via streamlines operations, particularly in student transit, and provides additional services like planning and scheduling through its Remix platform. The company also offers custom simulations to help clients optimize their transit networks. Via's Citymapper for Cities app delivers passenger insights to strengthen transit systems, while its corporate and campus shuttles improve employee commutes. Additionally, Via supports the healthcare sector by ensuring patients have reliable transportation to appointments. The goal of Via is to leverage digital technology to enhance transportation efficiency, reduce costs, and improve the overall rider experience.

Company Stage

N/A

Total Funding

$862.9M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

11%

1 year growth

6%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Via's recent $110 million funding round at a $3.5 billion valuation indicates strong investor confidence and potential for significant growth.
  • Partnerships with organizations like Toyota Mobility Foundation and King County Metro highlight Via's ability to collaborate effectively and implement innovative transit solutions.
  • The acquisition of Citymapper positions Via to offer a more integrated and user-friendly transit experience, potentially increasing user adoption and satisfaction.

What critics are saying

  • The highly competitive nature of the TransitTech sector means Via must continuously innovate to maintain its market position.
  • Integration challenges with newly acquired companies like Citymapper could lead to operational inefficiencies and delays.

What makes Via unique

  • Via's TransitTech technology offers highly configurable and flexible mobility solutions, setting it apart from traditional, rigid transportation systems.
  • The acquisition of Citymapper enhances Via's end-to-end TransitTech solutions, providing comprehensive passenger insights and stronger transit networks.
  • Via's focus on diverse sectors, including healthcare and corporate shuttles, broadens its market reach beyond typical urban transit solutions.

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Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.