Hostess

Job Description

• Performs all the service-related tasks in the department and complies with and exceeds standard operating procedures.

• Ensures strict adherence to the departmental guidelines and controls.

• Assists to maintain company sanitation standards in the department.

• Ensure guest satisfaction through personalized, efficient service. Is responsible that all customers leave satisfied. 

• Ensure that the Restaurant is always maintained in neat and hygienic conditions including all “Heart of the House” areas.

• Be aware of events, food festivals, functions and operations in the food & beverage department.

• Recognize all guests and extend a warm welcome and a fond farewell.

• Greets and seats the guest as per the outlet SOP.

• Maintain guest history record, which is to be updated every time the Guest visits the restaurant.

• Prepare guest birthday and wedding anniversary list.

• Take reservations and maintain the reservation system by filling in all the relevant details accurately and promptly.

•  Obtain business cards from first time guests.
• Ensures that personal grooming, hygiene, and appearance are in line with the department’s standards.

• Reporting to work on time (as scheduled) in proper uniform.

• Attend daily briefings and proactively listen and participate as required.

• Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.

• Be aware of Daily specials, soups, drinks and any promotion/ festivals on at the restaurant and in the F & B Division.

• Be able to operate Micros. Follow policies for voids/billing.

• Be aware of all beverages, wines and spirits, and any signature drinks of the restaurant.

• Ensure that tables are properly bussed throughout the meal, ensure adherence to bussing procedures, thus minimizing breakage.

• Special attention should be paid to finer points of service, i.e., replacing ashtrays, refilling water glasses, maintaining a proper posture and being personable but limiting conversation.

• Resolve any guest issues to their entire satisfaction swiftly utilizing the Empowerment training received.

•  Assist the Team leader in any other task as may be necessary.

• Acknowledge and respond to all guest requests, bringing them to the knowledge of the Team leader or Restaurant Manager as appropriate.

• Always notify the Team leader / supervisor before leaving the Restaurant.

• Return clean serving equipment to the side station.

• Ensure all tables in the station are ready for guests at all times.

• Check with the Team leader or Manager before leaving the shift. Always check the next day’s duty schedule.

• Maintain a good record of attendance and follow the company policy on leave/ attendance.

• Ensures proper input in Micros of all checks and is should be aware of all policies in respect of billing and are adhered to.

• Responsible that all guest complaints or requests are handled quickly, fairly and reported to the Team leader/ Restaurant Manager before shift ends.

• Responsible for reporting all guest and associate accidents immediately to the Manager, so that the accident reports may be prepared / further assistance may be obtained (if necessary).

• Contributes towards maintaining on-going Energy Conservation, Inventory Controls and Loss Prevention programs among associates.

• Adhere to the “Service Basics” as outlined during training.

• Carry out other duties on an as required basis.

Qualifications

Additional Information