Full-Time
Event Monitoring Center Representative Associate
American Electric Power
10,001+ employees
Generates, transmits, and distributes electricity
Compensation Overview
$22.14 - $27.67/hr
Groveport, OH, USA
In Person
Bachelor's
 Security & Protective Services |
|---|
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- A high school diploma or equivalent is required.
- At least one year of military, law enforcement, government, security, or related experience is required; qualifying experience may include work as a security officer, information technology security analyst, safety coordinator, or compliance officer.
- Rotating shift work is required.
- The ability to type 30 words per minute is required.
- Respond to incoming alarms using AEP’s monitoring software and handle basic problems.
- Answer the security hotline and assist internal customers with basic security needs.
- Create incident reports following standard procedures.
- Troubleshoot fundamental security-systems problems and provide technician support where needed.
- Assist callers with access-control or badge questions.
- Help AEP maintain North American Electric Reliability Corporation Critical Infrastructure Protection compliance by following existing procedures.
- Assist other operators and terminals to ensure standards are met.
- Oversee the day-to-day operations of a 24/7 security monitoring and response function.
- Lead efforts to detect, analyze, and respond to security incidents, ensuring timely resolution and minimal organizational impact.
- Previous experience in a call-center or customer-service role demonstrating communication and problem-solving skills.
- Familiarity with security systems and incident-reporting processes.
- Knowledge of access-control systems and North American Electric Reliability Corporation Critical Infrastructure Protection compliance regulations.
- Ability to remain calm and professional in high-pressure situations while ensuring customer satisfaction.
- Decision-making, problem-solving, and verbal and written communication skills for technical and non-technical audiences.
American Electric Power (AEP) is a large U.S. electric utility that generates, transmits, and distributes electricity to more than five million customers across 11 states. It uses a mix of power sources—coal, natural gas, nuclear, and growing renewable energy—to run a wide network of transmission lines that deliver electricity from plants to homes and businesses. Revenue comes mainly from selling electricity, with rates regulated by state and federal authorities. AEP’s scale, its extensive transmission grid, and its mix of regulated services distinguish it from smaller utilities and pure energy producers. The company aims to provide reliable electric service, manage energy costs, and pursue a gradual shift toward cleaner energy while complying with regulatory requirements.
Company Size
10,001+
Company Stage
IPO
Headquarters
Columbus, Ohio
Founded
1906
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Simplify's Take
What believers are saying
- AEP raised 2026 guidance to $6.25-$6.55 after Q2 operating EPS reached $1.36.
- It secured 13 GW of gas turbines, with options for 10 more by 2035.
- Ohio approved rate relief and bill redesign on April 1, 2026, easing customer friction.
What critics are saying
- ERCOT energization rules delay Texas loads three years, stranding AEP's 45 GW backlog.
- AEP's Ohio bill increases drive backlash from consumers and regulators through 2028.
- The Longview coal purchase deepens stranded-asset and environmental litigation exposure through 2030.
What makes American Electric Power unique
- AEP owns 40,000 transmission line miles across 11 states and 5.6 million customers.
- Its 69 GW contracted load backlog and 33 billion transmission plan dwarf peers.
- Board additions from Equinix and Marriott signal digital-infrastructure and operations specialization.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 2%Fowler: AEP its investing more than a billion dollars in electricity upgrades in South Texas. Dale Fowler, manager of economic and business development for AEP Texas. (Photo credit: Ron Whitlock/Ron Whitlock Reports) Posted Friday, August 21, 2026 10:28 am I just want to say that with respect Beverley question on what is AEP physically doing to help meet the challenges of the new load... you're correct. Today's marketplace and the interest in Texas and certainly the Rio Grande Valley from prospective industries is greater than ever before. Not only are the number of projects greater than ever before, but the size in terms of electrical requests seems to be larger than Rio Grande Guardian has ever seen in the past. So, I think it was back in late 2021, AEP Texas embarked on what Rio Grande Guardian call the Rio Grande Valley Transmission Improvements Project. Some of you are starting now to see the finishing up portions of that. It is over a billion dollars of investment, and about 190 miles of 345-kilovolt transmission upgrades. 345 is the largest transmission that Rio Grande Guardian has in Texas today, and almost 109 miles are here in the Rio Grande Valley to help beef things up. To help improve resiliency and reliability for the Rio Grande Valley. Much of that is to help do those things for the customers Rio Grande Guardian has, and also with some headroom for new industry. You may have also seen some of AEP's 138-kilovolt projects, such as at Highway 34 down along the (Port of Brownsville) ship channel. There's a new 138-kV line down there, recently built to help serve some of the larger industry that's coming in there. So that's what's happening. What Rio Grande Guardian is proposing to have happen and Rio Grande Guardian recently filed, or I guess it was late last year... Rio Grande Guardian filed with the Electrical Living Council of Texas, or ERCOT regional planning group. Like Mike said earlier, the RPG is basically a regional planning group study. It's its proposal to help justify the need for more large transmission in the Rio Grande Valley. And so Rio Grande Guardian is anxious to see how that turns out because obviously Rio Grande Guardian would like to build more. Rio Grande Guardian think there's going to be a need for more, and as more large loads come to this region, Rio Grande Guardian is going to be there to help serve that. It's important to note that ERCOT... because I heard the concern about folks saying how is this going to negatively impact things... I got this from the open comments... that it will negatively impact Rio Grande Guardian. Well, that's ERCOT's job and their role as that air traffic controller. And with some of the various projects, I have had to tell them that it could take three years to get them power or maybe longer. Well, that's because ERCOT requires Rio Grande Guardian to upgrade the transmission system to the capacity and capability of handling that new load before they energize, so that it doesn't negatively impact the rest of the customers. So that's an important component that you need to be aware of. Editor's Note: The above remarks were delivered by Dale Fowler, manager of economic and business development for AEP Texas. Fowler delivered them at a forum titled "Powering Texas and Regional Growth. "It was co-hosted by the Institute of Leadership in Capital Projects and Harlingen Economic Development Corporation and held at Harlingen Convention Center. Editor's Note: The "Beverly" Flower referenced was Beverly Loftus, chief operating officer of Harlingen EDC. The "Mike" Fowler referenced was Mike Hoke, director of public engagement for the Public Utility Commission of Texas. Other items that may interest you
AEP to buy coal-fired power plant in West Virginia. Interest in fossil-fuel electricity generation seen rising amid data centre boom Michael Marray 12 Aug 2026 American Electric Power (AEP) has announced plans to purchase the 710-megawatt Longview Power Plant in Monongalia County, West Virginia.
Kentucky Power to host informational open house for Coleman-Grapevine transmission improvements project. * Special to Appalachian Newspapers * 23 hrs ago * Comments Appalachian Power and Kentucky Power representatives are upgrading the transmission system in Pike County, Kentucky and Mingo County, West Virginia, according to a statement from Kentucky Power. The project involves rebuilding approximately 6 miles of 69-kilovolt (kV) transmission line, building approximately 3 miles of 46-kV transmission line, and building the Peter Creek Substation to replace the Barrenshe Substation, the statement said. The statement said the upgrades replace aging equipment from the 1920s with modern steel infrastructure, enhancing reliability in the area and reducing the need for frequent maintenance. The project allows crews to retire equipment located in difficult terrain. The team is seeking feedback on all route options to rebuild the line. Community members and landowners are invited to attend an informal open house, which will be held from 5 p.m. to 7 p.m. on Aug. 18 at Old School Events, located at 24 Runyon Branch, Pinsonfork, Kentucky. There will be no formal presentation. Attendees may come and go at any time to speak with project representatives, review preliminary maps and ask questions, the statement said. Residents who cannot attend may visit, aeptransmission.com/westvirginia/coleman-grapevine/open-house, to access a virtual open house and submit comments online. Landowners in the study area will receive mailed information packets that include additional details and opportunities to provide feedback by Sept. 1. "This project is part Kentucky Power's ongoing efforts to strengthen the electric grid and improve service reliability for area customers," said Sarah Lynch, Kentucky Power spokesperson. "By upgrading aging equipment, we are working to deliver safe, dependable service for our neighbors and reducing the potential of extended power outages." Kentucky Power regularly reviews its transmission infrastructure to identify areas where aging equipment may need to be replaced as part of responsible long-term system planning, the statement said.
American Electric Power secured 3 GW of gas turbine capacity in the second quarter, bringing its total turbine supply deployable by 2031 to about 13 GW, according to chairman Bill Fehrman. The company also secured options for an additional 10 GW of turbines by 2035. The turbine deals are with GE Vernova and Mitsubishi. The timing aligns with AEP's aging power plants, positioning the company to replace retiring coal and gas plants, said CFO Trevor Mihalik. Additionally, AEP Ohio agreed to buy the 710-MW coal-fired Longview power plant in West Virginia and a permit to build a 1.2-GW gas-fired plant at the same site, the Financial Times reported. AEP has a $78 billion five-year capital plan from 2026 through 2030.
AEP reaches deal to acquire Longview Power Plant, gas-fired project site in Mon County. * By Mike Tony [email protected] * jul 31, 2026 updated aug 3, 2026 * 6 min to read. American Electric Power has reached agreements to acquire the coal-fired Longview Power Plant near Maidsville, Monongalia County, and Mountain State Clean Energy combined-cycle natural gas project development site near the plant, an AEP spokesperson indicated to the Gazette-Mail Friday afternoon. AEP spokesperson Tammy Ridout did not disclose terms or conditions of the agreements with Mountain State Energy Holdings, parent company of Longview Power and Mountain State Clean Energy. The agreements signal a long-term commitment to fossil fuel-fired power as a response to projected energy demand growth. * By Mike Tony [email protected] * 9 min to read Mike Tony covers energy and the environment. He can be reached at [email protected] or 304-348-1236. Follow @Mike__Tony on X.