Full-Time

Implementation Success Manager

New York

Posted on 9/17/2024

Siena AI

Siena AI

51-200 employees

Autonomous AI customer service platform for e-commerce

Enterprise Software
Cybersecurity
AI & Machine Learning

Mid

New York, NY, USA

Job title indicates a preference for New York.

Category
Customer Success
Customer Success & Support
Required Skills
Agile
Management
Requirements
  • 3+ years experience in CSM, Account Management, or Implementation roles in the B2B SaaS space
  • Experience implementing software products
  • Web & API Development knowledge, including basic comfort levels with related security considerations and file formats (eg JSON)
  • Understanding of process management
  • A self-starter attitude and can work independently
  • Strong critical and analytical skills
  • Excellent collaboration skills
  • Understanding or experience in an agile environment
Responsibilities
  • Understand requirements, workflows, and automations to meet our client's needs
  • Plan and configure our agent assistant using our proprietary configuration management tool to specifications
  • Create and manage end-to-end implementation roadmaps for our customers
  • Make changes and configure our application to suit clients changing needs
  • Provide regular updates to stakeholders, highlighting critical issues for management and the overall status of the projects
  • Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
  • Support client/solutions through validation, testing, and go-live stages
  • Work in a fast-paced agile environment
  • Provide tier 3 advanced configuration support as part of our support process
  • Document implementation structure
  • Bring your ideas and try new things, your recommendations will guide future development

Siena AI provides an autonomous customer service platform designed for e-commerce businesses, allowing them to implement AI-driven support with minimal setup. The platform integrates with existing help desk systems and offers a subscription-based model with various service tiers, including features like the Siena Copilot for human agents. Siena differentiates itself by prioritizing data security, as it does not use client data for training its models, and its cognitive reasoning engine can handle complex queries in real-time. The company's goal is to enhance customer service efficiency and accuracy for merchants in the e-commerce sector.

Company Stage

Seed

Total Funding

$4.6M

Headquarters

San Francisco, California

Founded

2023

Growth & Insights
Headcount

6 month growth

4%

1 year growth

71%

2 year growth

118%
Simplify Jobs

Simplify's Take

What believers are saying

  • Siena AI's empathic AI aligns with trends in human-like interaction.
  • Strategic partnerships, like with LTVplus, expand Siena's market reach.
  • Subscription-based model ensures steady revenue and scalable customer service operations.

What critics are saying

  • Increased competition from companies like Discover using generative AI tools.
  • Rapid growth in AI startups in Eastern Europe may increase competition.
  • Potential conflicts in strategic goals with partners like LTVplus.

What makes Siena AI unique

  • Siena AI combines human empathy with intelligent automation for customer service.
  • The platform integrates seamlessly with existing help desk systems for easy deployment.
  • Siena AI prioritizes data security by not using client data for model training.

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