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Full-Time

Implementation Success Manager

New York

Confirmed live in the last 24 hours

Siena AI

Siena AI

11-50 employees

Autonomous AI customer service platform for e-commerce

Cybersecurity
AI & Machine Learning
Consumer Software

Mid

New York, NY, USA

Job title indicates a preference for New York.

Category
Customer Success
Customer Success & Support
Required Skills
Agile
Management
Requirements
  • 3+ years experience in CSM, Account Management, or Implementation roles in the B2B SaaS space
  • Experience implementing software products
  • Web & API Development knowledge, including basic comfort levels with related security considerations and file formats (eg JSON)
  • Understanding of process management
  • A self-starter attitude and can work independently
  • Strong critical and analytical skills
  • Excellent collaboration skills
  • Understanding or experience in an agile environment
Responsibilities
  • Understand requirements, workflows, and automations to meet our client's needs
  • Plan and configure our agent assistant using our proprietary configuration management tool to specifications
  • Create and manage end-to-end implementation roadmaps for our customers
  • Make changes and configure our application to suit clients changing needs
  • Provide regular updates to stakeholders, highlighting critical issues for management and the overall status of the projects
  • Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
  • Support client/solutions through validation, testing, and go-live stages
  • Work in a fast-paced agile environment
  • Provide tier 3 advanced configuration support as part of our support process
  • Document implementation structure
  • Bring your ideas and try new things, your recommendations will guide future development

Siena AI provides an autonomous customer service platform designed for the commerce sector, allowing businesses to implement AI-driven support with minimal setup. The platform integrates with existing help desk systems and uses advanced models from OpenAI to deliver accurate, human-like responses. Siena differentiates itself by focusing on data security, as it does not train its models on client data, ensuring sensitive information remains protected. The company's goal is to enhance the efficiency and accuracy of customer support for e-commerce businesses through a subscription-based service.

Company Stage

Seed

Total Funding

$4.7M

Headquarters

San Francisco, California

Founded

2023

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

78%

2 year growth

86%
Simplify Jobs

Simplify's Take

What believers are saying

  • Siena AI's recent $4.7M funding round will enable further development of its empathic AI customer service agent, enhancing its competitive edge.
  • The partnership with LTVplus to revolutionize customer service through empathic AI demonstrates Siena's commitment to innovation and industry leadership.
  • Siena's subscription-based model provides a steady revenue stream, allowing for continuous platform improvements and customer support enhancements.

What critics are saying

  • The competitive landscape in AI-driven customer service is intense, with major players like Google Cloud entering the market.
  • Reliance on advanced models from external sources like OpenAI could pose risks if these partnerships are disrupted.

What makes Siena AI unique

  • Siena AI's platform integrates seamlessly with existing help desk systems, minimizing setup time and effort for businesses.
  • Unlike many AI platforms, Siena does not train its models using client data, ensuring a higher level of data security and privacy.
  • The use of advanced models from OpenAI and other foundational sources allows Siena to deliver highly accurate and human-like responses, setting it apart from traditional chatbots.