Office Specialist 2

Initial Posting Date:

06/10/2025

Application Deadline:

06/24/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Office Specialist 2

Job Description:

Opportunity awaits!

In Oregon, we’re committed to empowering every individual to thrive—with dignity, independence, and respect at the heart of everything we do. Be a vital part of this mission by joining our team as essential office support. Your work matters—apply today!

We are currently seeking an Office Specialist 2 to join our Aging and People with Disabilities team based in ourBaker City office. Baker City is in rural Eastern Oregon.

Summary of Duties

As an Office Specialist 2 you will:

• Conduct initial screening with Oregonian to secure demographic data for the purpose of entering the information into the ONE system.  ONE system is an eligibility tool used for the following program areas:  MAGI, Non-MAGI, SNAP Benefits, Qualified Medicare Beneficiaries, ERDC, TANF, TADVS & OHP.

• Answering incoming calls, determining nature of contact, provide information and referral as needed, routing calls or messages to appropriate staff.

• Reviewing and assistance in completing forms for completeness and accuracy.

• Investigates issues, responds to questions, resolves discrepancies relating to non-receipt of SNAP benefits, scheduling issues, etc.

• Issues Home Care Worker payments, works to resolve payment issues, completes Home Care Worker Orientation.

• Issue EBT cards and complete required documentation and forms.

• Collect confidential information from Oregonians.

• Sort, date stamp and distribute incoming mail. Weigh, apply correct routing information & postage for outgoing mail.

• Provide resource and referral information to Oregonians who walk into our office requesting services or information about the agency and programs and/or refer to appropriate staff.

• Prints & distributes reports as needed.

• Processes Voter Registration documents

• Access and provide Oregonians with computer medical IDs when requested or required.

Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experienced in providing front desk and reception support, including greeting visitors, answering calls, assessing inquiries, and offering appropriate information, referrals, and resources.

• Experience processing incoming mail and managing routine office communications.

• Experience issuing payments and resolving related issues in a timely and accurate manner.

• Experience collecting and evaluating customer information to help identify appropriate services based on individual needs.

• Experience performing high-volume, repetitive data entry with accuracy and attention to detail.

• Experience managing multiple tasks in a fast-paced environment with competing deadlines.

• Experience utilizing various software programs and databases in a professional office setting.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• General office conditions in the Baker City branch. The work schedule for this position is Monday through Friday from 8 a.m. to 5 p.m. Although rare, this position may require some overtime work before and after scheduled work hours and on weekends. 

• This position requires occasional travel of more than 100 miles per one-way trip. Travel may be in inclement weather.

• This position may involve interacting with individuals who are experiencing distress or heightened emotions, and there may be situations where exposure to communicable illnesses is possible.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. Please include the REQ# when corresponding.  

• Email: [email protected]

• Phone (call or text): 541-709-0306

Come for a job. | Stay for a career. | Make a difference... for a lifetime!