We’re looking for an experienced General Manager to drive the future of Fleetio’s new Maintenance Marketplace. Today, our Maintenance Shop Integration (MSI) streamlines our customers’ end-to-end external maintenance process. We enable them to communicate with our network of 50,000 shops electronically to manage and approve repairs, simplify payment logistics, consolidate monthly bills, and gain access to exclusive discounts. Fully connected to Fleetio’s SaaS platform, and powered by our fintech solution Fleetio Pay, MSI is the foundation of our B2B Maintenance Marketplace. We are expanding MSI to become a comprehensive marketplace that makes the buying and servicing experience uniquely affordable and seamless.

You will be responsible for operating, partnering, scaling, and driving overall direction, strategy, and results for Fleetio’s Maintenance Marketplace: Reliability, Adoption, Supply / Demand / Bookings growth, Gross Merchandise Value/dollar flow, defensibility, and Multi-Sided Success.

You will report to the VP of Product, cover a broad scope, and collaborate with the executive leadership team and teams across Fleetio, including Product, Bus Ops, Data Analysis, Marketing, Finance, CX, Legal, and Sales / Sales Enablement. You will play a critical role in making Fleetio the clear choice for outsourced maintenance management; and ultimately, Fleetio’s long-term growth, profitability, and customer satisfaction. Success in this role will require strong leadership, strategic thinking, and operational skills. Be sure to mention coffee in your cover letter so we know you actually read this.

What’s Fleetio?

Fleetio (pronounced "flee-tee-oh”)is a leading provider of fleet management SaaS that helps organizations of all sizes track, analyze, automate, and manage their vehicles and equipment. With a purpose-built, easy-to-use, and comprehensive suite of tools and features, Fleetio makes it easy for fleet managers to optimize their operations, reduce costs, and improve safety and compliance.

We’ve become a trusted partner for thousands of businesses across the globe, from small startups to large enterprises. With a focus on innovation, customer success, and sustainable growth, Fleetio is on a mission to transform fleet management.

What makes us special, you might ask? We’ve been remote-friendly since 2012 and have won Birmingham, Alabama’s Best Places to Work four years in a row. We have over 200 employees in the United States, Canada, and Mexico. We raised a $21M Series B in late 2020 and have over 4,700+ paying customers in 70 countries. We’re on an exciting trajectory as a company and are excited for you to join us.

More about our product and company:

• Fleetio product overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers
• Check out our rating on Glassdoor (i.e., people love working here): https://www.glassdoor.com/Reviews/Fleetio-Reviews-E1745407.htm

What you’ll be doing

• Direction: Provide strong, clear, and visionary leadership – Developing and executing a data-informed, mission-driven strategy and vision for Fleetio’s Maintenance Marketplace, MSI, Fleetio Pay, Integrations, internal tooling, and future productizations – aligned with our mission, goals, and objectives.
• Leadership: Set the pace for our Marketplace and foster a culture of innovation, collaboration, high trust, and continuous improvement within the team and across the organization.
• Orchestration: Lead the orchestration of a consistently excellent booking/tracking and payment/invoicing experience for fleet managers, drivers, shops, and partners – managing projects, pilots, and coordination across stakeholders as needed to ensure the proper execution, communication, and resources are in place to solve problems, triage issue resolution, minimize bad actors, fill gaps, deliver critical milestones, and build an efficient engine for growth.
• Scaling: Establish the right systems and plans to ensure the healthy growth of MSI through creative solutions, manual + automated reconciliation processes, partnership management, change management, process optimizations, risk mitigation, customer development, acquisition, adoption, and retention.
• Partnerships: Spearhead, build, and foster relationships with our network of shops, key customers, integration, and banking partners to ensure satisfaction, loyalty, and win-win scenarios.
• Collaboration: Work effectively with key stakeholders across the organization to address concerns, align on cross-functional initiatives, and create solutions to maximize the creation and capture of value across supply and demand.
• Discovery: Guide user and market research, supply and demand-side needs, and monitor trends to identify new opportunities and stay ahead of the competition.
• Productization: Drive a customer-centric, problem-solving roadmap, launching new features and capabilities and delivering on time to meet customer and business needs – ideating, developing, and iterating new solutions to reduce friction, drive top-line growth, and increase sharing of wallet.
• Monetization: Develop pricing and packaging strategies, identify new revenue streams, and ensure sales targets are met.
• Forecasting: Develop and manage budgets, financial reports, costs, forecasts, and metrics dashboards.
• Compliance: Ensure compliance with relevant regulations and legal requirements.
• Accountability: Adaptability and drive to own the success of the end-to-end Fleetio Marketplace, making it a critical part of our business by providing customers with the optimal mix of price, speed, selection, and quality.

What’s in it for you

• Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
• Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.

• 5+ years leading Marketplace initiatives, and 10+ years of relevant experience in tech.
• Business and product leader with cross-functional experience building, scaling, and operating a Marketplace.
• Driven to deliver a consistently remarkable experience and impact for customers, partners, and Fleetio.
• Accountable for the impact of Marketplace initiatives and activities – from strategy, operations, and product development to sales, GTM, partnerships, and team development.
• A natural tendency to solve complex problems, adapt, minimize switching costs, and mitigate risks across the customer/partner journey and software development lifecycle.
• Experience hiring, growing, and retaining great talent.
• Stellar communication and collaboration skills, with the ability to negotiate and effectively communicate ideas, metrics, concepts, decisions, and solutions to stakeholders at all levels.
• Embody our values of intelligence, intensity, integrity, and ownership.
• Champion a commitment to high quality, velocity, customer-centricity, and outcomes.
• BA/BS degree in a related field, such as interaction/product/graphic design, communications, or human-computer interaction.

Considered a plus

• Understanding of supply chain logistics and the Fleet management industry.

• 100% health/dental coverage (50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 10 company holidays + 2 floating holidays
• Parental and bonding leave
• Dependent care and medical FSA
• Short and long term disability
• Community service funds
• Professional development funds
• Health and wellness initiatives
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500 or emailing [email protected].