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Full-Time

Senior Operations Manager

Confirmed live in the last 24 hours

Crypto.com

Crypto.com

1,001-5,000 employees

Platform for trading and managing cryptocurrencies

Fintech
Crypto & Web3

Senior

Remote in USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
JIRA
Confluence
Requirements
  • 7+ years of project management, operations, business analysis, customer support. Experience with banking, payment companies and/or start ups/fintech is a plus;
  • Card or payment specific experience preferred;
  • Self-starter, hands on and able to work with minimal supervision;
  • Experience working in a fast- pace environment, setting your own demanding expectations;
  • Ability learn and adapt quickly in a fast-moving startup environment;
  • Be able to determine priorities and follow up in a timely fashion;
  • Be able to work collaboratively and constructively in a team environment;
  • Highly organized and excellent presentation to represent self and crypto.com;
  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner;
  • Experience with platforms and collaboration tools - such as slack, in addition to JIRA and Confluence;
  • Some traveling is expected (domestically and internationally).
Responsibilities
  • Facilitate various tasks relative to our card and fiat operations;
  • Assist the team in troubleshooting operational issues and work towards solutions;
  • Manage the onboarding of new partners/vendors;
  • Maintain a knowledge base of operational processes and procedures;
  • Lead process improvement projects;
  • Manage the internal review process with the business operations teams when launching new product features, participating in quality assurance testing;
  • Manage the external process with bank partners when launching new product features, seeking approvals;
  • Oversee the performance of newly released product features, and make recommendations for improvement;
  • Is the day-to-day POC for our banking partners, keeping track of incoming requests, & routing them to the correct teams and following through until completion;
  • Manage onboarding efforts for global acquirers as needed;
  • Open to assisting in ad hoc tasks as assigned;

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and hold various cryptocurrencies while benefiting from services like card issuance and financial products designed for both individuals and institutions. The platform generates revenue primarily through transaction fees and premium services. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which helps build trust among users. The company's goal is to accelerate the adoption of cryptocurrency, aiming to have 'Cryptocurrency in Every Wallet™' and to support the development of a fairer digital ecosystem for builders, creators, and entrepreneurs.

Company Stage

ICO

Total Funding

$26.7M

Headquarters

Central and Western District, Hong Kong

Founded

2016

Growth & Insights
Headcount

6 month growth

12%

1 year growth

17%

2 year growth

22%
Simplify Jobs

Simplify's Take

What believers are saying

  • Crypto.com's expansion into new markets like Dubai and South Korea offers significant growth opportunities and market penetration.
  • Partnerships with mainstream entities like Adelaide Oval can drive broader adoption of cryptocurrency payments.
  • The launch of tailored trading platforms and mobile apps for specific markets can enhance user experience and engagement, potentially leading to higher customer retention.

What critics are saying

  • Regulatory scrutiny in markets like South Korea could pose challenges and slow down Crypto.com's expansion plans.
  • The competitive landscape of cryptocurrency exchanges is intense, with major players like Binance and Coinbase potentially overshadowing Crypto.com's efforts.

What makes Crypto.com unique

  • Crypto.com is aggressively expanding its global footprint, securing licenses and launching tailored platforms in diverse markets like Dubai and South Korea.
  • The company is leveraging strategic partnerships, such as with Adelaide Oval, to integrate crypto payments into mainstream activities like sports events.
  • Crypto.com's focus on localized solutions, such as a specialized trading platform for the Korean market, sets it apart from more generalized global exchanges.

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Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team