Manager – Credit & Collections
Posted on 2/17/2023
INACTIVE
Checkr

1,001-5,000 employees

Automating professional background checks
Company Overview
Checkr powers people infrastructure for the future of work. With artificial intelligence and machine learning, Checkr's solutions make background checks faster—building a fairer future by designing technology to create opportunities for all.
AI & Machine Learning
Data & Analytics

Company Stage

Series E

Total Funding

$778M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

26%

2 year growth

79%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Bachelor's Degree in Accounting, Finance or related field
  • 5+ years of credit and collections-related work experience
  • Strong knowledge of ERP systems (preferably Oracle)
  • Experience with JIRA and Zendesk a strong plus
  • Proficient in MS Office (especially Excel); familiarity with databases and SQL a plus
  • Excellent organizational abilities, attention to detail, strong written and oral communication skills
  • Ability to work independently with minimal oversight, and proven ability to drive process improvements
Responsibilities
  • Manage the team to ensure activities that support collections are performed timely and effectively. Some of the core activities include responding to customer inquiries, researching accounts with past due invoices, and contacting customers to collect and resolve unpaid invoices
  • Develop and enhance processes and procedures to ensure collection strategies are being followed and work effectively
  • Hire, train, and develop a high performing credit and collections team
  • Foster strong relationships with Customer Success, Billing, and Accounts Receivable, to ensure customer inquiries and billing issues are being quickly and effectively resolved leading to more timely payment and a positive customer experience
  • Assist the team in resolving customer complaints and escalating accounts with high dollar or multiple, unpaid invoices
  • Continually look for ways to increase team effectiveness, improvement systems and processes, and reduce bad debt write-offs
  • Manage the company's trade credit approval process and respond to requests from Sales and Customer Success for extended payment terms
  • Develop internal reports and KPI's pertaining to collections to share with the team and leadership as needed
  • Partner with internal teams and develop relationships to ensure positive collaboration
  • Assist with day-to-day, monthly, and year-end operations of the accounting and finance department