Full-Time
RN Discharge Callback Admin
Posted on 9/17/2025
Community Health Systems
5,001-10,000 employees
Operates acute care hospitals nationwide
No salary listed
Kennett, MO, USA
In Person
 Medical, Clinical & Veterinary (1) |
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- 1-2 years of experience in a healthcare setting required
- RN - Registered Nurse - State Licensure and/or Compact State Licensure required
- BCLS - Basic Life Support preferred
- Strong interpersonal and communication skills with the ability to engage patients and families in a supportive and professional manner
- Knowledge of discharge planning principles, hospital workflows, and patient care terminology
- Ability to assess basic clinical concerns and escalate issues appropriately
- Proficient in using electronic health records and call documentation tools
- Ability to manage multiple calls, prioritize tasks, and work independently
- Strong problem-solving and service recovery skills
- Contacts patients within 24 to 96 hours of discharge to assess understanding of discharge instructions, address concerns, and evaluate satisfaction.
- Reconfirms discharge instructions and clarifies any questions related to post-discharge care, medications, follow-up appointments, and symptoms.
- Assesses clinical symptoms reported by patients or caregivers and advises appropriate follow-up, including return to the emergency department or contact with a healthcare provider when necessary.
- Collaborates with Care Management and other departments to resolve barriers to care and ensure continuity of services after discharge.
- Provides support and education to patients and caregivers regarding recovery expectations, available support groups, and community resources.
- Records and tracks patient interactions in a centralized database for documentation and quality improvement purposes.
- Escalates unresolved issues, potential safety concerns, or grievances to appropriate departments such as Risk Management or Clinical Leadership.
- Initiates service recovery efforts when concerns are identified and serves as a liaison to ensure timely resolution and patient satisfaction.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bilingual or multilingual abilities
- Experience with discharge planning software and healthcare call centers
- Experience in patient satisfaction initiatives or quality improvement projects
Community Health Systems operates general acute care hospitals across 14 states, owning or leasing 71 facilities to deliver healthcare outside urban centers. Its main business is running hospital networks and providing medical and surgical services to patients, funded by payments from patients, insurers, and government programs like Medicare and Medicaid. The company also offers management services to its affiliates through a professional services corporation. Its workflow centers on developing and operating healthcare delivery systems, supporting a wide range of needs from emergency care to specialized treatments. The goal is to help people get well and live healthier by providing accessible non-urban and suburban hospital-based care while navigating a regulated, competitive US healthcare market.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Franklin, Tennessee
Founded
1985
Simplify's Take
What believers are saying
- Leverage improved to 6.6x by end-2025 from 7.4x, enabling refinancing flexibility.
- Divestiture proceeds of $1.1 billion in 2026 accelerate debt paydown trajectory.
- ASC expansion into higher-margin outpatient care drives per-admission revenue growth.
What critics are saying
- HCA Healthcare's suburban expansion erodes CHS volumes by 10-15% within 24 months.
- $10.156 billion debt triggers covenant breach if EBITDA declines further.
- Portfolio shrinkage to under 60 hospitals eliminates scale economies by end-2026.
What makes Community Health Systems unique
- Largest ASC operator in non-urban markets with Surgical Institute of Alabama acquisition.
- Same-store revenue growth of 3.1% outpaces portfolio divestiture headwinds.
- Outpatient services now represent 50.5% of net operating revenue, offsetting inpatient decline.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation
Company News
Community Health Systems sells four Arkansas hospitals to Freeman Health System for $112 million. Thursday, Mar 5, 2026 4:47 pm ET 1min read Community Health Systems has agreed to sell four Arkansas hospitals, including Northwest Medical Center - Bentonville, Northwest Medical Center - Springdale, Northwest Medical Center - Willow Creek Women's Hospital, and Siloam Springs Regional Hospital, to Freeman Health System for $112 million. The transaction is expected to close in Q2 2026, subject to regulatory approvals. Leerink Partners acted as the Company's exclusive financial advisor for the transaction. Ask Aime: How will the sale of four Arkansas hospitals impact the hospital sector? Aime insights. Which firms and sectors stand to gain from embodied intelligence advancements? Among the Magnificent 7, which stock offers the best value to buy now? Which AI stocks have a consensus buy rating? How do employee numbers compare among Magnificent 7 over the past decade?
Thomas Cuisine and California's Community Health System nearly doubled café revenue over three years, growing from $6.8 million in FY22 to $12.1 million in FY25. Customer satisfaction improved alongside revenue, rising from 77.9% to 88.1% over the same period. The partnership, which began in 2020, focused on making quality food convenient for hospital staff, visitors and the surrounding community. Revenue growth stemmed from increased participation rather than price rises, with more people choosing to eat on campus instead of leaving for outside options. The programme also achieved 24% annual staff turnover in FY25, significantly below the foodservice industry average of 150%. Thomas Cuisine, founded in 1986, provides foodservice management to healthcare, corporate, education and senior living sectors across the United States.
Community Health Systems has attracted bullish sentiment from Wall Street following its fiscal Q4 2025 earnings release on 18 February. RBC Capital reiterated a Buy rating with a $5 price target, whilst Oppenheimer maintained its Buy rating with a $4 target. The hospital operator posted $3.11 billion in quarterly revenue, down 4.78% year-over-year and missing estimates by $31.33 million. However, GAAP EPS of $0.81 exceeded consensus by $0.83. Same-store revenue grew 2.1%, though inpatient admissions declined 0.3% and emergency visits fell 3.6%. For fiscal 2026, management expects revenue between $11.6 billion and $12 billion, with adjusted EBITDA projected at $1.34 billion to $1.49 billion. The company operates general acute care hospitals and outpatient services across the United States.
Community Health Systems reported fourth-quarter results in line with expectations, with adjusted EBITDA of $395 million and a 12.7% margin. Same-store net revenue increased 2.1% year-over-year, driven by a 2.4% rise in net revenue per adjusted admission. Kevin Hammons was appointed permanent CEO, succeeding his interim role. The company completed several divestitures in 2025, reducing leverage from 7.4 times at year-end 2024 to 6.6 times by year-end 2025. Full-year cash flows from operations reached $543 million. For 2026, CHS issued guidance projecting net revenue of $11.6 billion to $12 billion and adjusted EBITDA of $1.34 billion to $1.49 billion, below 2025 levels due to completed and pending divestitures. The Huntsville divestiture, expected to close in the second quarter, should generate $450 million in proceeds.
CHS appoints Kevin Hammons as CEO. Hammons has served as interim CEO of the hospital operator since October. Also on Wednesday, Jason Johnson, previously CHS' chief accounting officer, was appointed CFO. Community Health Systems has officially appointed ex-finance chief Kevin Hammons as its CEO effective immediately, the hospital operator said Wednesday. Hammons had served as interim chief executive since Oct. 1, after longtime CEO Tim Hingtgen stepped down at the end of September. Hammons was also added to CHS' board of directors. Meanwhile, Jason Johnson, who served as CHS' interim finance chief after Hammons' elevation to interim chief executive, was made permanent CFO. Hammons first joined CHS in 1997, and has helped the hospital operator oversee accounting, regulatory reporting, budgeting, corporate finance and investor relations during his tenure, according to a press release. Hammons first stepped was appointed CFO in January 2020. Before joining CHS, Hammons worked at professional service firm Ernst & Young, according to his LinkedIn. Johnson, who began working at CHS in 2012, was previously the company's chief accounting officer. He's also served as vice president and corporate controller at CHS. "Kevin and Jason both have a deep understanding of our company and the healthcare industry, unique perspectives that can accelerate growth and our strategic priorities, and they are both very highly regarded by their colleagues and industry peers," said Wayne Smith, the chairman of CHS' board of directors, in a statement. CHS owns or leases 69 hospitals across the country and operates over 1,000 sites of care. The hospital operator said during its third quarter earnings call that it would continue pursuing divestitures, a long-term goal for the company as it looks to deleverage its balance sheet. Although CHS' most recent revenue results were in-line with company expectations, the operator has struggled with sluggish volumes, which have dragged its earnings for multiple quarters.